Vad kan vi hjälpa dig med?
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Toppsökningar
Kan jag ringa eller ta emot telefonsamtal med en fick-WiFi?
Nej, du kan endast använda data med en fick-WiFi. Du kan dock använda videochattappar som Messenger, Skype eller Google Hangouts som alternativ.
Hur länge håller batteriet i en fick-WiFi-router?
Batteriets livslängd är ungefär 4-8 timmar vid kontinuerlig användning, men kan förlängas genom att använda läget för "automatisk WiFi-avstängning". En powerbank medföljer också din beställning.
Vad händer om jag förlorar den mobila WiFi-routern?
Det vanliga planen täcker 50% kompensation av alla produkter. Det premiumplanen täcker 100% kompensation av alla produkter och fraktkostnaden är gratis (endast om kunderna missade att hämta sitt paket och begränsat till en gång).
Vilket är WiFi-täckningsområdet för en fick-WiFi?
Vänligen kontrollera servicekartan för din destination på https://www.softbank.jp eller kontakta oss.
Is an instruction manual included with the pocket WiFi package?
Ja, en bruksanvisning för anslutning till internet och felsökning ingår. Om du behöver hjälp, kontakta vår kundtjänst (cs@japan-wireless.com).
Vad ingår i det bärbara WiFi-paketet?
Paketet inkluderar en mobil WiFi-router, AC-adapter, USB-kabel, extra batteri (ingår inte vid leverans till Okinawa på grund av luftfraktrestriktioner), instruktionspapper och en påse.
Kan jag använda den mobila WiFi-routern utanför Japan?
Nej, vår fick-WiFi kan endast användas i Japan.
Stöder den mobila WiFi-routern smartphones och surfplattor från utländska tillverkare?
Ja, vår mobila WiFi stöder alla enheter som har en WiFi-funktion.
Sök efter ämnen
Fick-WiFi-uthyrning
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Kan jag ringa eller ta emot telefonsamtal med en fick-WiFi?
Nej, du kan endast använda data med en fick-WiFi. Du kan dock använda videochattappar som Messenger, Skype eller Google Hangouts som alternativ. -
Hur länge håller batteriet i en fick-WiFi-router?
Batteriets livslängd är ungefär 4-8 timmar vid kontinuerlig användning, men kan förlängas genom att använda läget för "automatisk WiFi-avstängning". En powerbank medföljer också din beställning. -
Vad händer om jag förlorar den mobila WiFi-routern?
Det vanliga planen täcker 50% kompensation av alla produkter. Det premiumplanen täcker 100% kompensation av alla produkter och fraktkostnaden är gratis (endast om kunderna missade att hämta sitt paket och begränsat till en gång). -
Vilket är WiFi-täckningsområdet för en fick-WiFi?
Vänligen kontrollera servicekartan för din destination på https://www.softbank.jp eller kontakta oss. -
Is an instruction manual included with the pocket WiFi package?
Ja, en bruksanvisning för anslutning till internet och felsökning ingår. Om du behöver hjälp, kontakta vår kundtjänst (cs@japan-wireless.com). -
Vad ingår i det bärbara WiFi-paketet?
Paketet inkluderar en mobil WiFi-router, AC-adapter, USB-kabel, extra batteri (ingår inte vid leverans till Okinawa på grund av luftfraktrestriktioner), instruktionspapper och en påse. -
Kan jag använda den mobila WiFi-routern utanför Japan?
Nej, vår fick-WiFi kan endast användas i Japan. -
Stöder den mobila WiFi-routern smartphones och surfplattor från utländska tillverkare?
Ja, vår mobila WiFi stöder alla enheter som har en WiFi-funktion.
Förbetalt SIM-kort
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Can I use Skype, LINE, Kakao talk, Viber or other VoIPs with a prepaid sim card in Japan?
Yes, you can. We recommend using the portable pocket WiFi device which has unlimited data allowing you to talk on the phone for a prolonged period of time. -
Can I make or receive phone calls with prepaid SIMs?
No, our prepaid SIM card only provides data service. You can use video messaging apps as an alternative. -
Does every cell phone/device accept your prepaid SIM card?
Most do, as long as it's SIM-free. Please check the compatibility before purchasing. We do not accept refunds if the SIM card doesn't work with your device. -
Do I need to activate or do something before using the Prepaid SIM card?
No activation is needed from your end. Pre-activated SIM cards will be sent to you, just check APN settings using the instruction manual provided. -
How do I tell how much data have I used and how much data I have left in my prepaid SIM card?
You can check how much data traffic you used by downloading dedicated apps beforehand.
Beställning
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Can I order same-day pickup?
Yes same day pickup is possible, contact us and we will do our best to assist you.
*Please note that it takes 2 - 3 days to deliver the package to Kyushu, Okinawa, and Hokkaido. -
How early should I order?
We ask for at least 3 days prior to the pickup date. If that is not possible, please contact customer service.
Pris / Betala
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Do I get a refund for unused days?
Yes, if you return the portable pocket WiFi before designated date, we will refund the remaining days. -
Do I need a PayPal account?
No, you can use VISA, AMEX, Mastercard, Apple Pay, or Google Pay. -
How do I cancel and get a refund?
Please cancel via the contact form as soon as possible. We will send a refund to your credit account via Paypal or Stripe (Payment gateway) within 10 days.
Kindly be reminded JPY1,100- will be charged to you as a Shipping/Retrieving Fee when your cancellation request was received after the shipment of your package.
Upphämtning
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When can I pick up my SIM card or Portable pocket WiFi?
Packages arrive 1 day prior to your designated location with 3 days of advanced order. Exact time is difficult to promise as shipping is outsourced to shipping companies. -
How do I pick up my portable pocket WiFi/SIM card at the airport?
Simply go to the post office or counter with your tracking number and passport/ID. -
Can I get my portable pocket WiFi/SIM at the airport if I land late at night?
It depends on the business hours of the post office or counter. If arriving less than 2 hours before closing, it's recommended to get it at your place of stay. -
When should I return my portable pocket WiFi?
Drop in any post box in Japan by 3:00 pm the next day after the end of the rental period. Late returns will be charged. -
Can I return my portable pocket WiFi anywhere in Japan?
Yes, at any post box in Japan. If you forget to return it and have it in your country, please contact us immediately and send it via ESM, Fedex, DHL. You will be charged for the delayed period. -
I forgot to return my rental unit, and I have it here in my country. What can I do?
Please contact us immediately, and send it to the address below by ESM, Fedex, DHL or faster methods. We are sorry but we will have to charge you for the delayed period. Please wait for the new bill and make the payment.
Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 4th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004 -
Where at the airport can I drop off my package?
Postboxes are available at each airport.
For return-mailing from your departing airport postbox, please check the location maps are as below.
Airport postbox locations
Inställning
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I got your Prepaid SIM. How do I set up the APN on my device?
The instruction paper, "How to set up APN," should have been provided to you with your prepaid SIM. Please check the package again. To set the APN, simply open the settings on your device and enter the required information. -
I got your Mobile WiFi, how do I get connected?
The instruction paper“Let's get connected”should have been provided with your portable pocket WiFi device. Please check the package once again. <br> Your portable pocket WiFi unit only needs to be powered on to start accessing the internet. Select your unit's SSID from the WiFi list and enter your Security key as your password.<br> *Note SSID and Security are shown on the label by your router screen.
Felsökning
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Har du problem med att ansluta till internet eller kan du inte ladda? Lös problem snabbt med våra lättförståeliga videor nedan.
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Troubleshoot for device 601HW
Troubleshoot for device 501HW
Nödsituation
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My portable pocket WiFi has been lost or stolen, what should I do?
Please contact us immediately, and we will provide you with the procedure for obtaining a replacement. -
I couldn't pick up my portable pocket Mobile WiFi & SIM card at the airport during business hours, what can I do?
Call or email us immediately. We will deliver a new package to another destination in exchange for an arrangement fee of JPY 1,100. Please let us know your hotel or accommodation address within 3 days. After confirming your accommodation information and receipt of payment, a new portable pocket WiFi or SIM card will be shipped to you.
Andra
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Will I still be able to access the internet using your portable pocket WiFi?
Yes, you can access the Internet from the top of Mt. Fuji with our portable pocket WiFi.
