Is there a long-term plan available for the portable pocket WiFi in Japan?

Yes, the Long term Plan is available for 6 months, 1 year, and 2 years. Choose the "Long Plan (Premium portable Wi-Fi)" when ordering.

Can I pay on a monthly basis for the Long term Plan?

Yes, monthly payments are available for the Long term Plan.

Can I pay by cash or convenience store?

No, payment is only accepted by credit or debit card for the Long term Plan.

When will I be charged the following month?

The billing date for the following month will be the same date as your rental date.

Is it possible to cancel the portable WiFi long term plan before my contract expires?

Yes it is possible, but there is an 11,000 yen (tax included) early termination fee if you cancel before the end of the contract.

Can I use Skype, LINE, Kakao talk, Viber or other VoIPs with a prepaid sim card in Japan?

Yes, you can. We recommend using the portable pocket WiFi device which has unlimited data allowing you to talk on the phone for a prolonged period of time.

Can I make or receive phone calls with prepaid SIMs?

No, our prepaid SIM card only provides data service. You can use video messaging apps as an alternative.

Does every cell phone/device accept your prepaid SIM card?

Most do, as long as it's SIM-free. Please check the compatibility before purchasing. We do not accept refunds if the SIM card doesn't work with your device.

Do I need to activate or do something before using the Prepaid SIM card?

No activation is needed from your end. Pre-activated SIM cards will be sent to you, just check APN settings using the instruction manual provided.

How do I tell how much data have I used and how much data I have left in my prepaid SIM card?

You can check how much data traffic you used by downloading dedicated apps beforehand.

Can I order same-day pickup?

Yes same day pickup is possible, contact us and we will do our best to assist you. *Please note that it takes 2 - 3 days to deliver the package to Kyushu, Okinawa, and Hokkaido.

How early should I order?

We ask for at least 3 days prior to the pickup date. If that is not possible, please contact customer service.

Do I get a refund for unused days?

Yes, if you return the portable pocket WiFi before designated date, we will refund the remaining days.

Do I need a PayPal account?

No, you can use VISA, AMEX, Mastercard, Apple Pay, or Google Pay.

How do I cancel and get a refund?

Please cancel via the contact form as soon as possible. We will send a refund to your credit account via Paypal or Stripe (Payment gateway) within 10 days. Kindly be reminded JPY1,100- will be charged to you as a Shipping/Retrieving Fee when your cancellation request was received after the shipment of your package.

When can I pick up my SIM card or Portable pocket WiFi?

Packages arrive 1 day prior to your designated location with 3 days of advanced order. Exact time is difficult to promise as shipping is outsourced to shipping companies.

How do I pick up my portable pocket WiFi/SIM card at the airport?

Simply go to the post office or counter with your tracking number and passport/ID.

Can I get my portable pocket WiFi/SIM at the airport if I land late at night?

It depends on the business hours of the post office or counter. If arriving less than 2 hours before closing, it's recommended to get it at your place of stay.

When should I return my portable pocket WiFi?

Drop in any post box in Japan by 3:00 pm the next day after the end of the rental period. Late returns will be charged.

Can I return my portable pocket WiFi anywhere in Japan?

Yes, at any post box in Japan. If you forget to return it and have it in your country, please contact us immediately and send it via ESM, Fedex, DHL. You will be charged for the delayed period.

I forgot to return my rental unit, and I have it here in my country. What can I do?

Please contact us immediately, and send it to the address below by ESM, Fedex, DHL or faster methods. We are sorry but we will have to charge you for the delayed period. Please wait for the new bill and make the payment. Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 4th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004

Where at the airport can I drop off my package?

Postboxes are available at each airport. For return-mailing from your departing airport postbox, please check the location maps are as below. Airport postbox locations

I got your Prepaid SIM. How do I set up the APN on my device?

The instruction paper, "How to set up APN," should have been provided to you with your prepaid SIM. Please check the package again. To set the APN, simply open the settings on your device and enter the required information.

I got your Mobile WiFi, how do I get connected?

The instruction paper“Let's get connected”should have been provided with your portable pocket WiFi device. Please check the package once again. Your portable pocket WiFi unit only needs to be powered on to start accessing the internet. Select your unit's SSID from the WiFi list and enter your Security key as your password. *Note SSID and Security are shown on the label by your router screen.

My portable pocket WiFi has been lost or stolen, what should I do?

Please contact us immediately, and we will provide you with the procedure for obtaining a replacement.

I couldn't pick up my portable pocket Mobile WiFi & SIM card at the airport during business hours, what can I do?

Call or email us immediately. We will deliver a new package to another destination in exchange for an arrangement fee of JPY 1,100. Please let us know your hotel or accommodation address within 3 days. After confirming your accommodation information and receipt of payment, a new portable pocket WiFi or SIM card will be shipped to you.

Will I still be able to access the internet using your portable pocket WiFi?

Yes, you can access the Internet from the top of Mt. Fuji with our portable pocket WiFi.

FAQ | Japan Pocket Wifi & Data Sim Card

Q: Hva er dekningsområdet for pocket WiFi?

Vennligst sjekk tjenestekartet for din destinasjon på https://www.softbank.jp eller kontakt oss.

Hva kan vi hjelpe deg med?

Topp søk

Kan jeg ringe eller motta samtaler med en pocket WiFi?

Nei, du kan kun bruke data med en pocket WiFi. Du kan imidlertid bruke videomeldingsapper som Messenger, Skype eller Google Hangouts som alternativer.

Hvor lenge varer batteriet på en pocket WiFi-ruter?

Batterilevetiden er omtrent 4-8 timer ved kontinuerlig bruk, men kan forlenges ved å bruke "automatisk WiFi-av-modus". En strømbank følger også med i bestillingen din.

Hva skjer hvis jeg mister den mobile WiFi-ruteren?

Standardplanen dekker 50% kompensasjon av alle produkter. Premiumplanen dekker 100% kompensasjon av alle produkter, og frakt for ny sending er gratis (kun hvis kunden gikk glipp av å hente pakken sin og er begrenset til én gang).

Hva er dekningsområdet for pocket WiFi?

Vennligst sjekk tjenestekartet for din destinasjon påhttps://www.softbank.jp eller kontakt oss.

Er en bruksanvisning inkludert i pocket WiFi-pakken?

Ja, en bruksanvisning for å koble til internett og feilsøking er inkludert. Hvis du trenger hjelp, vennligst kontakt vår kundeservice (cs@japan-wireless.com).

Hva er inkludert i den bærbare WiFi-pakken?

Pakken inkluderer en mobil WiFi-router, AC-adapter, USB-kabel, ekstra batteri (ikke inkludert for leveranser til Okinawa på grunn av luftfartsrestriksjoner), instruksjonspapir og etui.

Kan jeg bruke den mobile WiFi-ruteren utenfor Japan?

Nei, vårt pocket WiFi kan kun brukes i Japan.

Støtter den mobile WiFi-en smarttelefoner og nettbrett laget av utenlandske produsenter?

Ja, vårt mobile WiFi støtter alle enheter som har en WiFi-funksjon.

Søk etter emner

Kan jeg ringe eller motta samtaler med en pocket WiFi?
Nei, du kan kun bruke data med en pocket WiFi. Du kan imidlertid bruke videomeldingsapper som Messenger, Skype eller Google Hangouts som alternativer.
Hvor lenge varer batteriet på en pocket WiFi-ruter?
Batterilevetiden er omtrent 4-8 timer ved kontinuerlig bruk, men kan forlenges ved å bruke "automatisk WiFi-av-modus". En strømbank følger også med i bestillingen din.
Hva skjer hvis jeg mister den mobile WiFi-ruteren?
Standardplanen dekker 50% kompensasjon av alle produkter. Premiumplanen dekker 100% kompensasjon av alle produkter, og frakt for ny sending er gratis (kun hvis kunden gikk glipp av å hente pakken sin og er begrenset til én gang).
Hva er dekningsområdet for pocket WiFi?
Vennligst sjekk tjenestekartet for din destinasjon påhttps://www.softbank.jp eller kontakt oss.
Er en bruksanvisning inkludert i pocket WiFi-pakken?
Ja, en bruksanvisning for å koble til internett og feilsøking er inkludert. Hvis du trenger hjelp, vennligst kontakt vår kundeservice (cs@japan-wireless.com).
Hva er inkludert i den bærbare WiFi-pakken?
Pakken inkluderer en mobil WiFi-router, AC-adapter, USB-kabel, ekstra batteri (ikke inkludert for leveranser til Okinawa på grunn av luftfartsrestriksjoner), instruksjonspapir og etui.
Kan jeg bruke den mobile WiFi-ruteren utenfor Japan?
Nei, vårt pocket WiFi kan kun brukes i Japan.
Støtter den mobile WiFi-en smarttelefoner og nettbrett laget av utenlandske produsenter?
Ja, vårt mobile WiFi støtter alle enheter som har en WiFi-funksjon.

Can I use Skype, LINE, Kakao talk, Viber or other VoIPs with a prepaid sim card in Japan?
Yes, you can. We recommend using the portable pocket WiFi device which has unlimited data allowing you to talk on the phone for a prolonged period of time.
Can I make or receive phone calls with prepaid SIMs?
No, our prepaid SIM card only provides data service. You can use video messaging apps as an alternative.
Does every cell phone/device accept your prepaid SIM card?
Most do, as long as it's SIM-free. Please check the compatibility before purchasing. We do not accept refunds if the SIM card doesn't work with your device.
Do I need to activate or do something before using the Prepaid SIM card?
No activation is needed from your end. Pre-activated SIM cards will be sent to you, just check APN settings using the instruction manual provided.
How do I tell how much data have I used and how much data I have left in my prepaid SIM card?
You can check how much data traffic you used by downloading dedicated apps beforehand.

When can I pick up my SIM card or Portable pocket WiFi?
Packages arrive 1 day prior to your designated location with 3 days of advanced order. Exact time is difficult to promise as shipping is outsourced to shipping companies.
How do I pick up my portable pocket WiFi/SIM card at the airport?
Simply go to the post office or counter with your tracking number and passport/ID.
Can I get my portable pocket WiFi/SIM at the airport if I land late at night?
It depends on the business hours of the post office or counter. If arriving less than 2 hours before closing, it's recommended to get it at your place of stay.
When should I return my portable pocket WiFi?
Drop in any post box in Japan by 3:00 pm the next day after the end of the rental period. Late returns will be charged.
Can I return my portable pocket WiFi anywhere in Japan?
Yes, at any post box in Japan. If you forget to return it and have it in your country, please contact us immediately and send it via ESM, Fedex, DHL. You will be charged for the delayed period.
I forgot to return my rental unit, and I have it here in my country. What can I do?
Please contact us immediately, and send it to the address below by ESM, Fedex, DHL or faster methods. We are sorry but we will have to charge you for the delayed period. Please wait for the new bill and make the payment.
Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 4th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004
Where at the airport can I drop off my package?
Postboxes are available at each airport.
For return-mailing from your departing airport postbox, please check the location maps are as below.
Airport postbox locations

Har du problemer med å koble til internett eller kan ikke lade? Løs problemer raskt med våre lett-følgelige videoer nedenfor.

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