The eSIM is a Digital SIM, embedded into your smartphone which allows you to activate a data plan anywhere in Japan (such as Tokyo, Chiba, Osaka, Kyoto)

There are two methods of eSIM activation:
1) QR Code eSIM Setup
2) Manual eSIM Setup



Please refer to the eSIM setup guide.
- iOS (Iphone, Ipad) eSIM Setup Guide
- Android(Samsung Galaxy, Google Pixel, Motorola etc.) eSIM Setup Guide

Please activate your eSIM in Japan since the validity period starts once your eSIM is activated regardless of your location.
Airports such as Haneda, Narita, Itami and Kansai International provides free wifi access so you’ll be able to download your eSIM there.

To start off, it's important to understand that eSIM QR codes can only be activated once. Any subsequent scans will not be successful. Make sure your data roaming is turned on. If you have it turned off, your eSIM will not work. To check the activation status of your eSIM, please go to the "My eSIM" section and look under the "Purchased" category. If it's not activated, you can attempt a manual setup.

- iOS: Activation Guide
- Android: Activation Guide

If it’s still not working, don’t hesitate to contact us at: esim_support@japan-wireless.com

If you had purchased insurance with your order, you will be able to request for a refund for any reason at all.
If you had not purchased insurance with your order, you will not be eligible for a refund.