Avis

My husband and I had to wait till 6:00AM to pick up our order after landing at 4:30AM, so if your in a rush, this might not be ideal for you as that's the earliest you can pick up at the desk. It was well packaged in a pouch, with the pocket wi-fi, charger, portable charger, and return envelope. The connection directions were easy to follow, but we did have to restart the device in order to get it to work. We had no connectivity issues in Tokyo, however in Kyoto, we did have some spotty reception in some areas. If sharing, you must be near each other! My husband and I got separated on a train platform due to an incoming large crowd and I was not able to call him, as he had the pocket wi-fi in his backpack. We never had to use the portable charger, we were out from 7:00AM till 8:00PM on most days and still had 30% left at the end of the day. We also made sure to turn it off and charge it immediately upon returning to our hotel. Overall, the service was great, I'd definitely recommend!

I compared many services before choosing Japan wireless and it was the best choice. We had unlimited option for 30 days and it worked perfectly as we travel, take zoom work calls, etc.

Had a very smooth and easy experience. I would definitely use this service again.

Pickup was easy, return was even easier. Service was reliable everywhere and the battery pack was needed probably 2 times (in 15 days always on the road).
Super satisfied user experience

Muy facil de usar, para 5 equipos a la vez, con cobertura total en todos los lugares que visité

The WiFi worked brilliantly and enabled us to stay connected - we would use this system again.

I was very please with my mobile WiFi. I wasn’t able to get an eSIM (phone not unlocked) so this was my other option. It had mixed reviews on Reddit but I am happy to let you know it worked great. Kept up with constant searching on maps and the internet. Made a few calls and plenty of texts. I was really happy with how well it worked. When I visit Japan I’ll be using this again for sure

Servizio eccellente

Good connectivity, all-day battery life

Pretty good service for a reasonable price. It is easy to pick up the device and easy to return. Everything just works.

However, this time we received a very worn-out device that had seen some better days. It was all scratched and the paint was peeling off. The battery didn't last more than 7 hours so the powerbank included in the package was a must at all times. The USB cable included was also very old and was barely holding in the slot.

Still, it worked and didn't cause any significant inconveniences. Probably will use again in hopes of receiving a more fresh unit.