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Delivery and return was very smooth.
Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed a smooth experience with both the delivery and return of your pocket WiFi.
Providing convenient, hassle-free rental processes so you can focus on enjoying your travels in Japan is always our top priority. Knowing that everything went seamlessly for you means a lot to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
I found that I needed a more robust router when I got to Japan, but that was my fault. Everything about using Japan Wireless was realy seamless and helpful. I had some issues with a router holding a charge and got a backup device quickly and easily. The service was realy fast and the instructions were clear.
Thank you so much for taking the time to share your detailed review! We are delighted to hear that you found our service, instructions, and overall experience seamless and helpful.
Providing fast support and quick solutions, such as providing a backup device immediately when an issue arises, is always our top priority. We also appreciate your feedback regarding device options, as our 5G plans are indeed ideal for users who need extra performance and bandwidth for heavy data usage.
We truly appreciate your support and understanding, and we look forward to providing you with our 5G service on your next visit to Japan!
I had no issues with internet in Osaka, Kyoto and Tokyo. It connected automatically once I got to Japan. I do recommend this service.
Thank you so much for taking the time to share your review! We are delighted to hear that you experienced seamless, automatic connection right when you arrived in Japan and enjoyed reliable internet across Tokyo, Kyoto, and Osaka.
Providing fast, stable coverage throughout all major cities and popular travel destinations is always our top priority. Hearing your strong recommendation means the world to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
Muy buena opción, siempre dio el servicio contratado
¡Muchas gracias por tomarte el tiempo de compartir tu reseña! Nos alegra mucho saber que tu experiencia fue tan positiva y que el servicio estuvo completamente a la altura de tus expectativas.
Brindar una conexión estable y un servicio confiable de principio a fin durante tu viaje por Japón es siempre nuestra máxima prioridad. ¡Saber que cumplimos con todo lo prometido significa mucho para nuestro equipo!
Agradecemos sinceramente tu apoyo y esperamos poder mantenerte conectado en tu próxima visita a Japón.
Very easy to pick up and return.
Consistent wifi.
To improve: battery dies before the day is over (for 10 hr day) and the battery pack doesn’t charge it to full.
Thank you so much for taking the time to share your review! We are glad to hear that you found the pickup and return process convenient and enjoyed a consistent WiFi connection throughout your trip.
We appreciate your honest feedback regarding the battery life during long 10-hour days out. Heavy data usage and connecting multiple devices can cause the router's battery to drain faster than expected. We are also sorry to hear that the included battery pack fell short and didn't fully recharge your unit—we will inspect our power bank performance to ensure they provide adequate backup power.
Thank you again for your constructive feedback and support. We look forward to providing you with an improved experience on your next visit to Japan!
very easy.. great connection
Thank you so much for taking the time to share your review! We are delighted to hear that you found our service so easy to use and enjoyed a great connection throughout your trip.
Providing quick, effortless setup alongside reliable high-speed connectivity across Japan is always our top priority. Hearing your positive feedback means a lot to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
You need this device, , we couldn’t of travelled without it,
Thank you so much for taking the time to share your review! We are thrilled to hear that our WiFi device was such an essential companion for your trip to Japan.
Providing fast, dependable connectivity to help travelers navigate and stay connected smoothly is always our top priority. Knowing that our service made such a big difference in your journey means the world to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
Easy to pick up, use, and return the device. Highly recommended. Would definitely order again next time I visit Japan.
Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed an effortless experience from pickup to return and found the device easy to use.
Providing smooth, worry-free rental procedures and dependable connectivity for your travels in Japan is always our top priority. Hearing your high recommendation and knowing you plan to order with us again means the world to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
It worked exactly as advertised and saved me a ton of money composites to my providers roaming fees. And the set up couldn't be easier.
Thank you so much for taking the time to share your review! We are delighted to hear that our service worked exactly as advertised and provided a super easy setup for your trip.
Helping travelers stay seamlessly connected while saving significantly compared to expensive international roaming fees is always our top priority. Hearing that we delivered great value for your journey means a lot to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
All of the instructions, connection to the drop off of the wifi hot spot was well written and made it so easy. The WiFi hot spot battery life was great too! Highly recommend this to everyone traveling internationally.
Thank you so much for taking the time to share your review! We are thrilled to hear that everything from our clear instructions to the drop-off process went so smoothly for you.
Providing easy-to-follow guidance, dependable battery life, and seamless connectivity so travelers can explore without worry is always our top priority. Hearing your strong recommendation for international travelers means the world to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
