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I had no issues using their pocket wifi. I used it for 10 days, while I visited Tokyo, Kyoto and Osaka with my friends. So easy set up and so easy to return. I returned the package at the Haneda airport mail drop box before my departure.

Device was small and compact and easy to take around anywhere. Connectivity was great and it held its' charge very well.

From landing in Tokyo, the adding of the Japan Wireless eSim was easy and straightforward. The internet coverage worked throughout my stay in Japan, using 4G and 5G. There wasn't a time when I didn't have access. Just so people are aware, the eSim doesn't allow you to make SMS texts or normal phone calls, so if you want to talk to people it needs to be done via WhatsApp/email. This wasn't a problem for me, but might be for others. Overall a great experience over three weeks.

Easy to carry and very helpful.
In my case, when I travel around Japan, I spend lot of hours in the country side so the pocket router is a must to get good internet connection that helps to get connected all day round

excellent as always!

I made the order and sent the pocket wifi to the hotel, is also possible to track the movement of the package. Everything worked perfectly in my 2 weeks trip in Japan!

The pocket wifi was amazing for our stay in Japan. Easy to pick up and drop off, and overall had wifi on our whole trip which was amazing and good for google maps and navigating throughout Japan! 10/10 recommend

Kit arrival is always on time. Signal stable. I appriciate the service.😊 thank you!

Pocket wifi was at our hotel when we arrived and easy to return in the airport!

Worked for the whole time with no issues, battery plus portable charger was enough to keep it running all day, happy with results