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Excellent product and service. Especially helpful was the provision of a power pack and accessories, very easy to use and pick up and drop off process very easy to follow. My phone was not E sim compatible, thus I used this product. I travelled with friends who had issues with their E sims which I didn't have. I highly recommend

Been ordering their pocket wifi during my multiple visits in Japan. It has always been reliable, no issues on connectivity. Wifi speed is constantly fast no matter if one or the "maximum people allowed" are connected. Service is always top notch. One time, I wasn't able to pick up my pocket wifi in the airport, I was able to have a smooth transaction with the customer service, and it was delivered morning the next day at my hotel. Would always use their products. Always a 5 star experience. However this time, it is my first time encountering an issue with the model I got during my August 2025 visit. Normally, the model would last the whole day, didn't need to bring the provided powerbank sometimes. For context, during my previous Japan visits, the pocket wifi will be turned on at 10am, and can last until around 6 or 7pm. However, during my latest visit, it would only last for 4 hours. Maybe it's due to the hot weather? Hopefully the company can perform quality testing on their models periodically.

Have used Japan Wireless twice and enjoyed them both times! Picked up at Narita and returned at airport post office. Very easy process.

I recently used Japan Wireless’ eSIM during a trip to Tokyo and it was fantastic. Activation was quick and straightforward—I scanned the QR code and was online within minutes. Coverage was excellent everywhere I went, from busy city centres to quieter suburbs, with consistently fast data speeds and no dropouts.

The unlimited data plan gave me peace of mind, letting me stream, navigate, and upload photos without worrying about running out. Pricing was very reasonable compared to other options, and customer support was responsive and helpful when I had a small setup question.

Highly recommended for anyone visiting Japan who wants a hassle-free, reliable connection!

Excellent product and service
Easy pick up and drop off, will definitely use this again
Thank you

Really good and reliable. Easy to book and pick up

Quality connection and very easy to set up 10/10 would use again

Very easy to buy and pick up. No settings required. Just enter the password and you and your family is online. Definitely worth the price.

WiFi is fast and reliable. Delivery and return is very convenient.

Worked well and preferred to continue using instead of the hotels or other available wifi.