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I have been using Japan Wireless for years now. Always prompt, painless and reasonably priced. I had a glitch once, that was quickly resolved.
We were very satisfied with Japan Wireless service. The product was promptly delivered to our hotel and connection to our devices was quick and easy.
I did have difficulty with the charger but decided to struggle with it since we were traveling constantly and wouldn’t have time to replace it with Japan Wireless. We did inform them about the problem after our contract ended and they were very apologetic and promised to check and repair it so it wouldn’t happen again.
We have been very satisfied to use the WiFi pocket as we were 3 family members it was convenient as we always stay near to each other so we could all use it. I recommend to also have in your bag a power bank. We ordered it before we arrived in Japan and when we arrived at the hotel it was there ready to be used. We drop it in a mail box at the airport when we left every thing was already pre printed to return it so easy I advise to use that 👍
I go every year to Japan with my husband and family, this is a must for us as we communicate mostly through WhatsApp there. Also great for navigating around the city, lookjng up restaurants etc. The package came to my mum’s house there, earlier then expected delivery time. We dropped it off in the envelope provided at the airport when we finished. Never had trouble streaming or calling, great service; thank you!
Excellent service and device
The wifi device worked very well. The spare battery is really appreciated. Delivery and return of the device was very easy.
We were very happy with the Pocket WiFi, it served us perfectly on our two week trip in Japan. Delivery and drop-off were also perfectly organized.
We traveled the south of Japan for two weeks. Used Japan wireless throughout the whole trip. Excellent service wish kept us online without any hassle. Thanks 🙏
Internet connection is reliable. We did not have much problems with the connection. There are times where the connection is slow, that is to say, it was slow 5 days out of 22 days which is why I am only giving 4-stars. I will be a repeat customer next time we visit Japan again.
excellent
easy to use
reliable
highly recommended
