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Relatively easy to get and to return. Performance was good enough for my need.

Unit worked great in Tokyo, Kyoto and Hiroshima. Only suggestion would be to keep in a hard shell or area where you can't accidentally turn it off by pressing the button without even knowing. Easy pick up and drop off, great service!

Great for traveling. We picked it up at the airport after providing the email/QR code and then returned it to a mail box right before security at the airport. Set up was easy, just like a regular wifi router with the ID/Password on the device, connect with your device and keep it close.

Easy to order. Picked up from hotel..easy to return in prepaid envelope.

Pick up from Narita was easy. The wireless it was great for our needs. & easy drop off at Haneda. Highly recommend.

Had no issues with WiFi. Excellent connection

I'm a frequent consumer of Japan Wireless services and I do confirm that they are efficient, effective and convenient. Very recommended. Outstanding service.

We found the Japan wireless device very useful on our stay in Japan good connection and speeds at all times very easy to pick up and drop off at airports would recommend to other travellers good value for money

We've tried Japan Wireless on our trip two times now. The wifi works fine, and it's really easy to to use and getting started. I highly recommend Japan Wireless and we will definately use it as we comeback to Japan next year.

Fast and Prompt response , Monday to Sunday english speaking customer service was so helpful, absolutely dependable , reliable communication partner provider when in Japan.