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Everything as advertised: device delivered on time, easy to set up and use, simple to return. Will use again on next Japan visit.

First off, why don't we have this level of internet service and products in the US? This little portable device is faster and more reliable than the wifi I have at home.
Second, it was so easy. The instructions to operate it was clear, and the instructions to use the mail return was super easy.
Third, coverage was always there. We went to several different cities, and up the mountains. I turned off my car's built in GPS in favor of using Google Maps through the wifi.
Highly recommend.

I rented a Japan Wireless pocket wifi for a two-week visit to Japan in November 2018. While I did have minor coverage issues out in the countryside, all-in-all, the battery held up well and service was very clear. And the return procedure could not have been easier. This was all for a reasonable cost. I will definitely use Japan Wireless the next time I visit Japan.

Great value, worked perfectly

It was excellent for us!!!

The service is excellent and I got the unit from the hotel lobby with complete instructions and even a battery back-up! Returning the unit is easy - just put inside the pre-paid envelope and drop them in a mail box in the airport. Coverage was much faster and better than in the US!

Was it a great element in our trip

Very easy and convenient! We picked up the package at the airport upon arrival and then dropped it off at the airport in the prepaid shipping envelope that was provided. Had great coverage throughout our trip.

Japan Wireless informed me and suggest to change my pick up time and location because my flight arrival time was near closing time of Kansai Post Office and risky to proceed. I was able to change to the different location and gave me peace of mind. This is my 8th time using Japan-Wireless in 2 years. Once I also had a problem charging the device, but their communication, assistance and service were very supportive and my need were heard. They also provide local attraction, place to visit, eat, etc. Their team communication are very remarkable. Thank you for excellent service!

I rented the WiFi for two weeks while in Japan. It was very convenient to use and very helpful while we traveling from Osaka to Kyoto and then Tokyo. It was a plus with an extra battery provided with the rental. We were very happy and gave 5 stars. I highly recommend everyone to use Japan Wireless if you plan to visit Japan.