Trusted by Travelers from all over the world
Wow is all I can say. This is my 3rd time using their service and all I have had was great service. Any questions they were quick to answer and fix any issues. Highly recommended.
Product：Premium Wifi
Wow, thank you so much for the incredible review! Hearing that this was your 3rd time using Japan Wireless means the world to our team. We are thrilled to know that our service has remained consistently fast and reliable for you, and that our support team was able to assist you quickly whenever you had questions. Your continued trust and high recommendation are the greatest rewards we could ask for. 😊
Great service all over and speed of WiFi as promised. Gear was a little dated and had some difficulties with the charger, otherwise very satisfied.
Product：Premium Wifi
Thank you so much for taking the time to share your review! We are delighted to hear that you were pleased with our overall service and that the Wi-Fi speed met your expectations throughout your trip.
At the same time, we sincerely apologize for the condition of the equipment and the inconvenience you experienced with the charger. We take device quality very seriously and will use your feedback to inspect and upgrade our hardware to ensure everything is in top condition.
Thank you again for choosing Japan Wireless, and we hope to welcome you back with an even fresher and seamless experience on your next visit to Japan!
Thank you so much for the fantastic review! We are delighted to hear that our pocket Wi-Fi was the perfect option for your family of four. Keeping everyone connected smoothly while traveling together is always our goal. We truly appreciate your support and look forward to keeping your family connected on your next trip to Japan!
It was a great device overall. However, there were many places that it did not have reception and the speed would drop. towards the end the speed was reduced significantly even when there was reception. So I am not sure why.
Product：Premium Wifi
Thank you for taking the time to share your feedback with us! We are glad to hear that you found the device great overall, but we sincerely apologize for the reception drops and speed issues you experienced during your trip.
Network performance can sometimes be temporarily affected by local coverage, high network congestion in crowded areas, or physical obstacles like underground spaces, thick building walls, and tunnels.
We truly value your input as it helps us continuously improve. If you ever run into any speed or connection issues on a future trip, please don't hesitate to reach out to our support team right away—we are always happy to help troubleshoot and assist you on the spot!
Thank you so much for the wonderful review! We are delighted to hear that you enjoyed a seamless experience from the moment you arrived until your departure. Providing smooth, worry-free connectivity throughout your entire journey is always our goal. We truly appreciate your support and look forward to keeping you connected on your next trip to Japan!
Pick up and drop off at the airport was seamless. Wifi was reliable and worked great all over the country.
Product：Premium Wifi
Thank you so much for the wonderful review! We are delighted to hear that our airport pickup and drop-off process was so seamless for you, and that you enjoyed reliable Wi-Fi coverage across Japan. Making your travels smooth and keeping you connected wherever you go is always our top priority. We truly appreciate your support and look forward to welcoming you back on your next trip!😊
Overall it worked well. Occasionally on the trains, the reception was intermittent but thankful to have used it.
Product：Premium Wifi
Thank you for taking the time to share your review! We are glad to hear that our pocket Wi-Fi worked well overall and helped keep you connected during your trip.
We also appreciate your note regarding the signal on trains. Signals can sometimes be temporarily affected when passing through tunnels, underground passages, or high-speed areas, but we always aim to provide the most reliable connection possible.
Thank you again for choosing Japan Wireless, and we look forward to keeping you connected on your next visit to Japan!
really enjoyed the wifi service. This was my second time using them while visiting Japa. Very impressed with the cheap price also.
Product：Premium Wifi
Thank you so much for the fantastic review! We are truly honored that you chose Japan Wireless for your second trip to Japan. It is wonderful to hear that you continue to enjoy our service and that our affordable prices exceeded your expectations. Providing exceptional value and seamless connectivity is always what we strive for. We appreciate your continued trust and look forward to keeping you connected on your next visit!
I always book pocket wifi from Japan Wireless. So dependable.
Product：Premium Wifi
Thank you so much for your continued loyalty and trust in Japan Wireless! Having you return to us every time you visit Japan is the greatest compliment our team could receive. We are delighted to know that our service has consistently been reliable and dependable for your travels. Safe travels, and we look forward to keeping you seamlessly connected on your next adventure!
THe wireless wifi was excellent. It is very nice to have and it around.
Product：Premium Wifi
Thank you so much for the wonderful review! We are delighted to hear that you had an excellent experience with our wireless Wi-Fi and that having it with you made your trip so much easier. Having a reliable connection right in your pocket is truly a game changer when traveling. We really appreciate your support and look forward to serving you again on your next visit to Japan!
