Avis

Every time we travel to Japan, we use Japan Wireless pocket WiFi and have always had great experiences. The device usually has excellent coverage, and with the additional battery pack, it lasts the whole day which makes it very convenient.

However, during our most recent trip, the unit we received wasn’t as reliable—the battery didn’t even last half a day and needed constant charging. We requested an exchange, and Japan Wireless quickly accommodated our request. Their customer service was excellent, and communication with them was smooth and reassuring.

Overall, while the unit we initially received wasn’t ideal, their commendable customer service made the experience positive, and we’ll continue to trust Japan Wireless for our future travels.

The product was more than satisfactory. The battery always lasted for the entire day. We had no issues with the product throughout our 15-day rental period.

Fantastic coverage .

Great coverage and speed

it was very easy to set up and use, especially on our first trip to Japan. A time that is very anxiety inducing ended up being easier because of how simple the pick-up instructions and set up were for this :)

The WiFi was easy to hookup, easy to pick and easy to return. The only part with confusion was finding the small pickup location in Haneda airport.

Device worked great, had signal everywhere I went. Internet never got slow even with more than two devices connected.

Portable wifi worked flawlessly with no problems. I have rented from Japan Wireless in the past and will continue to do so in the future. It is convenient to pickup item at airport and return it at any mail drop.

has worked. no problems.

Used the eSim data unlimited for 9 days across Japan. Excellent coverage and speed!