Japan Wireless eSIM

I'm facing connection issues, what should I do?

While coverage, congestion, and the local carrier's prioritization can impact connection speed, if you're facing slow network speed, please follow these steps: - Change your APN (Access Point Name) settings. - Temporarily set your device to 4G. If the issue persists, try the following: - Set your device to 4G or LTE. - Enable and disable airplane mode.

My Japan Wireless eSIM doesn't work on my Android

Settings> Cellular> SIM> eSIM> Access Point Name (APN) There, please add 'm-air.jp' to the name of the APN and the APN itself. Please refer to this guide (Android Setup Guide) for a clearer explanation. If it’s still not working, don’t hesitate to contact us at: [email protected]

My Japan Wireless eSIM doesn't work on my iPhone

Go to [Settings] > [Cellular] > [Add Cellular Plan] > [Enter Details Manually] > Then, type in your SM-DP+Address & Activation code given to you in the PDF and email after completing your order. Once you've put in the necessary information > [Next] > [Continue] > Default line[Primary then Continue] > iMessage[Primary then Continue] > Cellular Data [Secondary/travel then Continue] > Return to the Cellular page and tap on the new eSIM you just added > Turn on [Data Roaming] Please refer to this guide (iOS Setup Guide) for a clearer explanation. If it’s still not working, don’t hesitate to contact us at: [email protected]

My Japan Wireless eSIM doesn't work

Assuming you're in Japan, try turning off & turning on your eSIM, this will help the eSIM properly activate. Make sure your APN is entered correctly for android devices, and try restarting your device. If the issue still persists please send us an email through our contact us page .