Can I get a refund if my phone is not compatible with Japan Wireless eSIM?



Check compatibility on our compatibility page before buying.

KDDI 5G plans: Insurance is not available — incompatible devices are not eligible for refund or Plan B.

4G plans: Refund for incompatibility only if optional insurance was purchased at checkout (within 30 days, before activation). Without insurance, incompatible devices are not refundable.
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Can I get a refund if my phone is not compatible with Japan Wireless eSIM? | Japan Wireless FAQ | Japan Wireless