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Stable,easy to use and comes with an extra battery. We're happy

Super useful and reliable
throughout our trip, our entire family was fully connected with this

The entire pocket WiFi pickup and drop off is easy and convenient. The product itself works seamlessly as advertised within the several places that I traveled. I will definitely be a return customer next time in Japan.

Our flight to Japan was cancelled and rearranged, so I needed to change the collection point for the device. This was very straightforward. I also had one occasion when I couldn't connect and customer service resolved that quickly too. Connectivity for our two phones was good and stable throughout our trip in various areas. Would definitely use again.

We used this when our family of 4 (with 20 and 21 year old) were travelling around Japan. It was delivered to our hotel (can collect from airport) and we posted it back from another airport - in a pre-paid envelope. It worked very well, they provide everything you need including a portable charger, which we only needed to use one day when we were out and about. The only time we lost signal was on the bullet train from Tokyo to Kyoto, not surprising as we were travelling at over 170MPH!! Great device, small and light to carry. Japan Wireless were excellent - would recommend.

Worked very well. Every time I purchase a product from Japan Wireless, it is priced right and works great. (I’ve used their portable wifi and their SIM cards). I made a mistake once on my order, and their customer service was very helpful in fixing my mistake. A great company with outstanding service. I will use them again for my next trip to Japan.

Great service, very responsive customer service and uninterrupted wifi. Highly recommend

We used the premium WiFi all over japan even on boats and the west coast it work so well and the battery life was amazing

Our wifi service was in Tokyo and Osaka was great. Kyoto has some holes but on the whole wifi service was good until the day 12 of our 14 day trip. We tried all the resets and reached out to Japan wireless for help. After trouble shooting, they arranged for a replacement wifi unit to be delivered to us for our last two days. And it was critical for us to get to Narita for our outbound flight. Thank you Japan Wireless!

very easy to setup, from buying to installing the esim.
signal/speed is excellent throughout my trip.