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Japan wireless was quick to respond (email and phone) and resolve my concerns. I would used again recommend to anyone. I had no issues.

I am extremely satisfied with Japan Wireless mobile wifi products and services. Every time I visit Japan I avail of their mobile wifi units and have found my units waiting for me when I check in to my hotel.

Return is likewise very simple and convenient. They provide a resealable stiff cardboard envelope that i place the units in, the. Drop off at the hotel front desk for mailing back to Japan Wifi (printed return info already on the envelope cover)

I intend to continue using their products

Easy to get easy to return and must things to have while we are in Japan Trip

From order to return, no problems. Product as good as it gets.

いつもこの会社から借りますが、今回も問題なく使えました。ホテルまで送ってもらえるのでエアポートでの待ち時間がなくて楽です。
是非、次回も借ります！😊

I have been consistently using pocket Wi-Fi from Japan Wireless every time I visit Japan from New York. It’s shipped to the designated address on time and returning is very easy (return envelop is provided along with the instructions). Wi-Fi works well and very small and light to carry around. It works perfectly even on subway trains. Japan Wireless also provides extra battery, which is great. I will definitely rent this again.

Reliable & Efficient

Hassle free, reliable, convenient

Very convenient to get and return the gadget. With extra battery for daily use. Super worth it and must have for tourists.

very convenient and fast. :)