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Scheduled pickup online through their website. Upon arriving at airport we picked up a package at the post office pick up indicated on the instructions we received via email (just need to provide your name and package is waiting). Service from the pocket WiFi was great. No throttling or slowdowns and kept my devices online the entire time. Drop off was simple as it comes with a prepaid return envelope so you just need to drop it off at a mailbox in the airport.

I used this service for two weeks and it works awesome. I would definitely recommend the insurance since I somehow lost everything but the router and it ended up saving me a ton.

very useful, very good connection

Great WiFi device !

Our pocket wifi worked great, the extra battery came in handy a few days. The whole process was quick, easy and efficient. We had wifi anywhere we went! It was amazing. We were easily able to connect our 3 devices and be on our way right at the airport. I wish more countries had this kind of service available!

Excellent wifi coverage everywhere we went. No interruptions anywhere including on the Shinkansen to Kyoto. Would definitely use again.

Really loved this wifi- so easy to use and well priced

We went to major cities like Tokyo Hiroshima, Kobe, Osaka and Nara and thus portable wifi gave us good connections everywhere. It lasts without charging for app. 12hrs if two persons connected. If you put your phone airplane mode it lasts longer. Great service!

The wifi was working like a charm wherever we went and the customer service was on point.

This little pocket WiFi was amazing to have during my trip to Japan. We traveled to Kyoto, Osaka, Nara, Hiroshima, and Tokyo over 14 days and had service everywhere and the speed was as fast as my regular phone service at home. We pre ordered it before our trip and picked the WiFi up at the post office at Kansai International Airport. When we opened the package, the WiFi came in a convenient little bag with a charger and a portable battery. All I had to do was turn it on and connect our phones and we had WiFi immediately. I was traveling with 3 other people, and all of them used their phones just like how they would at home (Google searches, social media, finding out directions, etc.). The only place we had trouble getting service was on one particular part of Mt. Misen in Miyajima (if I remember correctly), but that was no problem because we didn’t need it up there anyway. Since we left it on the whole day, we had to start charging the WiFi in the afternoon, but Japan Wireless provided a charging cord for us to use with the WiFi and a portable battery so charging was hassle free. However, I would recommend bringing your own portable battery because the charge on the portable battery they provided did not last as long as my own. They also provided us with a return mail envelope for mailing it back to them, so when we were done with our trip, I put the WiFi in the envelope and dropped it in post box at Haneda Airport and they sent me an email a couple days later confirming that they received it. Overall, I would definitely use this pocket WiFi again next time I travel to Japan. Great price and great WiFi.