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I was very pleased with the wifi, itt workes perfectly every single time during my 2 weeks in Japan. The extra battery they provided fully extends the working hours of the device even for a day trip. I recommened itt very much!!

This router has worked very well throughout the holiday, I have never had any problems connecting and the speed has always been great. The battery was enough for the whole day without even needing to use the included power bank.
I recommend searching the internet for the post office box inside the airport to return it with maximum convenience on the day of departure.

Ordered while in the USA and had it delivered to my hotel. When I arrived at my hotel a week later, it was waiting for me. The wi-fi service was excellent until it stopped working a day later. I emailed them about the issue and they responded minutes later. They were able to troubleshoot with a single email. If the issue wasn't resolved over email, they were ready to express delivery a replacement. Luckily, it didn't come down to that. I would definitely use them again. Price was good, too.

The connection of the device worked well and the service was also very convenient like door-to-door.

Great product and service. Smooth transaction all the way. Fast and reliable signal.

High speed internet connection. Very travel friendly and very handy

From Pick-up to return, using Japan Wireless Pocket Wifi has been such a breeze. We were able to locate the pick-up counter in Narita and immediately was able to het assistance from the personnel at the counter. Within a minute, we're able to get the pocket wifi without any hassle. It is so easy to use and can connect multiple devices. And even getting an extension is really easy. Just fill up the extension form and pay. That's it. Your internet is extended. For the return, we just drop it off at the post box in a Lawson store. I'll be using Japan Wireless Pocket Wifi again once we go back in Japan. Arigato Gozaimasu!

amazing coverage and speed! picked it up at my hotel, and returning was very easy :) whole process was fantastic

I put in an order for a portable WiFi the first night after I arrived in Japan. Pricing was reasonable, and the product was delivered to my hotel the next day. The portable WiFi worked seamlessly throughout our trip (we were in Tokyo, Osaka, Nara and Kyoto) and during transit. When we were done all I had to do was drop the WiFi off in a mailbox, using a pre-stamped and addressed mailer.

We never had an issue with our Japan Wireless - always had connectivity. This was essential for getting places (using Google Maps) and using Google Translate. We ran into other travelers who didn't have this, and they were getting lost trying to get places, and missing appointments or walking forever. Big difference