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Even though the set I picked up at the airport was lacking the right cable to recharge the wireless pod, customer service replied very quickly to me, offering to send the replacement cable to me.
I did not accept the offer as I had the right type of cable available otherwise, but this incident speaks for the professionalism of the support team.
I will definitely order again from Japan wireless for my next trip.

Very use friendly and it works everywhere

Pocket wifi was waiting us at our hotel.
It worked so good.

Easy to use,made our holiday very enjoyable. Straight forward instructions on pick up,how to use and where to drop off when finished. Too easy!

Didn’t work in Osaka but otherwise was great in Tokyo and Kyoto

We had almost constant service for our data SIM. I was very pleased with the coverage and cost.

Wi-Fi was very convenient, only issue was that the battery would run out. If we did not plug into back up battery in time Wi-Fi would not work.

This is the second time I've rented from Japan Wireless and once again it worked flawlessly. The pocket wifi was waiting for me at the hotel. Easy to set up and use. Mailed it back at the airport. I'll be renting again in a couple of months.

I would recommend the product and service to anyone travelling to and in Japan

We chose the unlimited high speed plan, coverage was truly awesome. Truly unlimited and no speed throttling. Easy and clear pickup instructions and easy returns. No complains and highly recommended!