Avis

booked the service out of Europe in advance. everything was at Narita available upon arrival. We were up and running as soon at we in the train to Tokyo. the devices' battery (used with 2 connections) lasted at least a full day of traveling. Powerbank as back-up and charging cable + connector supplied. Easy return back at the airport and confirmation when the device was returned. HIGHLY recommended

For my second trip to Japan I hired the premium wifi device. It was great to have it the first time back in 2018 and it was a no brainer to hire it again back in april. It is very useful to have internet and to be able to google, whatsapp and specially to use google maps, so you don't waste anytime getting lost.
The service is great, you can choose to pick up the device at the airport or it can be delivered at your hotel. I chose the latter and it was already there when we checked in. You drop it at any postal office before you leave the country. We dropped it at the post office at Narita Airport.
Very convenient, so I highly recommend it.

I bought an esim prior to arriving in Japan and loaded it up as per the instructions (ie did not activate). Just to be sure I had understood exactly what you should and should not do before arriving in Japan, I contacted Japan Wireless customer services by email and they responded very promptly and provided clear and thorough answers to my questions. I followed the instructions and switched on my esim on arrival at Kansai airport and was connected immediately. Throughout our 17 days in Japan I had perfect reception, even in the Japanese Alps. I would highly recommend this esim

All was perfect. Without problems

During my visit to Japan, I opted for the mobile WiFi provided by Japan wireless. It was in my hotel room when I arrived. Very easy to setup and start using. I highly recommend this service if you visit Japan.

Spent 3 weeks in Japan and we had good fast wi-fi everywhere we went. Easy coolection at Haneda airport. Clear instructions, great battery life. Post it back in envelop after check in. Recommend it.

Me funcionó perfecto en toda mi estadía en Japón, me duraba justo el día completo, lo cargaba en la noche y al siguiente día estaba listo para otra aventura. Lo recomiendo ampliamente si no cuentas con celular compatible con e-Sim

we arrived and the pocket wifi was already waiting for us at the hotel, everything was great! always conected

Easy pick up and return. Great and fast wifi. Will definitely use again when visiting Japan.

2nd time to use Japan wireless picket wifi. Strong signal regardless of location. Never had issues. 4 mobile phones connected.