You can use data with a Mobile Wifi. However, you can use video messaging app such as Messenger, Skype or Google Hangout as an alternative.

Our pocket WiFi router has a battery life of around 4-8 hours for continuous use. You can extend it by using the “automatic WiFi switching off system” mode. With your order, we also provide a power bank for free!

If you are worried about losing the pocket WiFi router, we recommend that you take our insurance for damage/loss (88 yen / per day). With it, the compensation charge will be limited to 11,000 yen. Without, it will be 44,000 yen.

Please check here or contact us with your destination. We will check the area service map.
https://www.softbank.jp

Yes, we include an instruction manual on how to connect to the Internet and how to solve malfunctions. If you have any troubles, please contact our customer service (cs@japan-wireless.com).

Our package include: mobile Wi-Fi router, AC adapter, USB cable, extra battery, instruction paper and pouch.
*Please note that due to lithium battery products airfreight being banned, ALL ORDERS with OKINAWA
pick-up location will NOT HAVE THE FREE EXTRA BATTERY in the rental set.

Yes, it is possible.
You will automatically receive a return notification e-mail 2 - 3 days before the current rental-end date.
Please put the extension term into the extension form to be attached to the e-mail.

We are sorry, but our pocket WiFi can only be used in Japan.

Yes, our mobile WiFi support all the devices that has a WiFi feature.

Yes, the long-term plan is available for 6 months, One year, and Two. Please choose "Super Long Plan (Premium Wi-Fi)" when you order.

Yes, it's available paying by a monthly basis for a Super Long Plan.

Unfortunately, the payment method is only available by credit card or debit card for a Super Long Plan.

The following month's billing date will be the same date you rent.

Yes, but there will be an early termination fee of 10,000 yen if you decide to end the contract prior to the agreed-upon date

Yes, you can. You can talk with your friends, family in your country through Skype or other VoIPs. However, if you intend to talk long, we recommend you to rent a pocket wifi device, which comes with daily unlimited data plan.

We sell only prepaid data SIM card. However, you can use video messaging app such as Messenger, Skype or Google Hangout as an alternative.

Almost yes, as long as your device is SIM-free. Please check the compatibility beforehand. In the case your phone didn’t accept our SIMs, we do not accept cancelation requests.

No, you don’t need to activate it. Pre-activated SIMs will be sent to you. You only need to check the APN settings of the device with which you intend to use it. An APN set up instruction manual will be provided with the prepaid SIM card.

You can check how much data traffic you used by downloading dedicated apps beforehand.

Yes, please contact us ASAP. We will do our best to assist you.
*Please note that it takes 2 - 3 days to deliver the package to Kyushu, Okinawa, and Hokkaido.

We ask our customers to submit their orders at least 3 days before their wished pick-up date.
If your pick-up date is in less than 3 days, please contact our customer service directly (cs@japan-wireless.com).

Yes, we accept returns before the designated date. We will then refund the remaining days.

No, you don’t need to have a Paypal account to make a payment. You can just pay with your VISA, AMEX, Mastercard, Apple Pay, or Google Pay.

Please cancel via the contact form as soon as possible. We will send a refund to your credit account via Paypal or Stripe (Payment gateway) within 10 days.
Kindly be reminded JPY1,100- will be charged to you as a Shipping/Retrieving Fee when your cancellation request was received after the shipment of your package.

Generally, with your advanced order at least with 3 days, your delivery package should arrive 1 day prior to your specified location.
We are afraid that it is difficult to promise the exact time since we outsource our shipping part to shipping companies.

Simply go to the post office or counter and show them your tracking number with your passport/ID to call for your package.

You should check the business hours of the post office or counter. If you are arriving less than 2 hours before the closing time, we highly recommend you to get your Mobile WiFi or Prepaid SIM at the place where you will stay.

You have to drop your Mobile WiFi router in the post box, by 3:00 pm of the next day of the end of the rental period. If you are late to return, you will be charged. Please make sure that you can drop it by the time, or extend your rental date in advance.

Yes, you can drop your Mobile WiFi in any post box in Japan.

Please contact us immediately, and send it to address below by ESM, Fedex, DHL or faster methods. We are sorry but we will have to charge you for the delayed period. Please wait for the new bill and make the payment.
Our office address: Japan Wireless Delivery Center (Put your order # : Axxxxxx), 4th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004

Postboxes are available at each airport.
For return-mailing from your departing airport postbox, please check the location maps are as below.
Airport postbox locations

The instruction paper “How to set APN” should have been provided with your prepaid SIM. Please check the package once again.
Just open the settings on your device and enter the information.

The instruction paper“Let's get connected”should have been provided with your Mobile WiFi device. Please check the package once again.
Your router unit only needs to be powered on to start using. Select your unit's SSID from the WiFi list and enter your Security key as your password.
*SSID and Security are shown on the label by your router screen.

Please let us know immediately. We will then let you know the procedure to send a replacement.

Call or email us immediately. We will deliver a new package to another destination in exchange for an arranging fee of JPY 1,100. Please let us know your hotel or accommodation address within 3 days. After confirming your accommodation information and receipt of payment, a new package will be shipped.

Yes, you can access the Internet with our Wi-Fi router, even though you are the top of Mt Fuji!!