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Whenever I have had a problem (which are almost always things that I have caused) their service is immediate and excellent. I wish other companies were as good.
제품：Premium Wifi
Thank you so much for your heartwarming review and loyal support! We are truly humbled by your kind words. No matter how or why a problem arises, our top priority is always to get things sorted out for you as quickly and smoothly as possible so you can enjoy your time in Japan without stress. Knowing that our customer support made such a positive impression means the world to us. We truly appreciate your trust and look forward to welcoming you back on your next trip!😊
This little thing was the best and most important investment during my family's trip to Japan. Anywhere we were, we were all able to connect to the wifi and receive sms texts, send photos and videos, and of course, connect to the internet. Should I ever return to Japan, I will 100% be using this service again.
제품：Premium Wifi
Thank you so much for the high praise and wonderful review! We are thrilled to hear that our pocket Wi-Fi served as a true life saver and the best investment for your family trip to Japan. It is fantastic to know that everyone was able to stay seamlessly connected—sending photos, videos, and messages without a hitch no matter where your travel took you. Delivering reliable, worry-free connectivity for families is always our top priority. We truly appreciate your trust and recommendation, and we look forward 100% to welcoming you back on your next visit to Japan!☺️
Thank you so much for leaving a review! We are delighted to hear that our service worked great throughout your trip in Japan. Providing reliable and seamless connectivity to make your travel smooth and enjoyable is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit!
I would recommended to anyone who travel from US. This wifi is super good signal . Good connection everywhere in Japan.
제품：Premium Wifi
Thank you so much for the fantastic review and high recommendation to US travelers! We are thrilled to hear that our pocket Wi-Fi delivered super strong signals and great connectivity everywhere you went in Japan. Making travel connectivity simple and seamless for our overseas guests is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next journey to Japan!
Thank you so much for taking the time to leave a review! We are delighted to hear that everything went smoothly and that you enjoyed a strong signal throughout your trip. Providing fast, reliable, and hassle-free connectivity is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
The pocket WiFi was serviceable but there were some dead spots albeit up in Hakone but other than that it was reliable and necessary for our family trip. Would definitely do it again when we inevitably return.
제품：Premium Wifi
Thank you so much for taking the time to share your review! We are glad to hear that our pocket Wi-Fi served as an essential and reliable companion for your family trip. We sincerely appreciate your constructive feedback regarding the signal coverage in certain mountainous areas of Hakone. Japan's mountainous terrain can occasionally pose coverage challenges, but we are constantly working with network providers to improve overall stability in all regions.
It means a lot to us that you had a overall great experience and plan to use our service again. We truly look forward to keeping your family seamlessly connected on your next visit to Japan!
Not bad but many times, the internet speed is a bit too low
제품：Premium Wifi
Thank you for sharing your feedback with us! While we are glad the service was decent overall, we apologize for any frustration caused by slower internet speeds at times. Speeds can occasionally fluctuate depending on network congestion, coverage areas, or data usage patterns. We are always working with our network partners to optimize performance and provide a faster, more consistent connection.
We truly appreciate your honesty, as it helps us improve, and we hope to provide you with a much faster and smoother experience on your next visit to Japan!
I have rented from Japan wireless over the past few years and have always found their pocket wif to be reliable
제품：Premium Wifi
Thank you so much for your loyal support over the past few years! We are deeply honored to be your trusted connection partner whenever you travel to Japan. Knowing that our pocket Wi-Fi has consistently delivered reliable performance for your trips means everything to us. Providing high-quality, dependable service every single time is always our top priority. We truly appreciate your continued trust and look forward to welcoming you back on your next visit!
Thank you so much for taking the time to leave a review! We are delighted to hear that you experienced excellent and reliable service during your time in Japan. Providing top-quality, hassle-free connectivity throughout your journey is always our highest priority. We truly appreciate your support and look forward to keeping you connected on your next visit!
Easy and simple to rent, receive at my hotel, and return via mail. The pocket WiFi was easy to set up and it worked perfectly and it was reasonably priced.
제품：Premium Wifi
Thank you so much for taking the time to share your review! We are delighted to hear that you found the entire process—from renting and hotel delivery to setup and postal return—so easy and seamless. It is great to know that our pocket Wi-Fi worked perfectly for you and offered great value for your trip. Providing convenient, high-quality, and reasonably priced service is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
