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Pick up easy and quick. The device itself lasted all day with being out 12 hours with 2 devices connected. No need for the back up battery but nice that it was included.

good service and communication, timely shipping to hotel even with <1week notice. Have used several times!

I ordered the pocket WiFi when I got to the airport. The process was easy and very convenient. The shipping was fast because it came to the hotel by afternoon even though it was expected to be delivered by 23:00 on the same day. Would recommend to friends and family who would like to travel to Japan!

They were really helpful, however our flight has a huge delay, and we arrive in a different airport. The net was very stable. I recommend to everyone.

This service was great. Easy to use and convenient. Even though I had data on my phone esim it was good to have an unlimited service for steaming and the kid's tablets. We didn't use it he hotel wifi as this service worked consistently and saved hassle with configuring devices at each hotel. Pickup and drop-off were super easy. I recommend it.

We had a Japan wireless plan during our recent visit, l had it connected within a couple of minutes and it never let us down anywhere while we were there, if you are visiting I would highly recommend this service, we could not have navigated our way around without internet connection

Pickup was easy. Connection was fast and mostly stable. Battery lasted 12 to 14 hours. We never needed the provided powerbank. And dropoff was easy as well.

Went with the physical sim after experience last year with eSIM s on a trip to Europe. Found eSIMs on occasions quite complicated requiring assistance of an adolescent to get working. Japan-wireless physical sim worked perfectly from the get go and throughout the trip, no issues with coverage or speed ect, didn’t bother connecting to hotel wifi at all.

Highly recommended portable wifi when in Tokyo/Japan! It was my 2nd time to avail of their service and still great!

eSIM worked as expected. Good experience.