Reviews

Been with japan wireless since 2008! Always excellent and hassle free service

Worked perfectly Price-performance ratio was also okay

We rented a pocket wifi for our 9 day trip to Tokyo and could not have been happier with the product and service. The package was waiting for us upon arrival at our hotel, with easy to follow instructions, and a return envelope. The wifi worked flawlessly for our entire trip. Highly recommend!

My experience with Japan Wireless was outstanding! I compared pricing to use an International provider plan or Japan Wireless, and the pocket Wifi was less expensive. The pocket wifi & charger was waiting at my Tokyo hotel upon arrival & the had total ease with set-up. A pre-labeled envelope was provided to easily return the items the day of my departure from Japan. Would both recommend or use again if visiting Japan!

Great service, lean pick up and easy return, reliable device and solid connection, excellent value for money.

We booked it through the website and picked it in Osaka airport, it worked perfectly (a couple of times one of us lost the connection and we just restarted it). Never used the free power bank as the pocket wifi lasted from morning to evening (but we used it for our own phones). Sent back in Narita (Post box 2F IIRC) before leaving. Absolutely recommended!

All instructions needed were available, including pick-up, use, and return. It provided a good amount of signal for 4-6 devices at a time pretty much anywhere we went around Tokyo, Kyoto, and Osaka. Highly recommend.

using this was a breeze and so beneficial specially on trains and long days, i'd turn it on and place it in my bag and wont even notice its there, the connectivity was amazing in fact it worked very well even in densely populated places like dotonbori or disneyland, the fact that i never had to use the provided power bank even once was very liberating

good service thanks

It was the best thing we did. We ordered 2 personal WiFi sets and our family of 4 adults were connected and able to communicate freely throughout our 10 day holiday. The continuous WiFi service for our devices was also a great benefit. We stayed in Sapporo, traveled to Otaru, and also stayed in Jozankei. Our package was sent directly to our hotel upon arrival and the drop off box at the airport was also convenient and simple. Highly recommended!

Me and my wife have ordered your product a few times, everytime we visit Japan. We love how easy it is to order it for the period of time we need it and being able to pick it up at the hotel early to get connected.
The service is reliable and nationwide. So important to us as we search for hotel locations, tour spots, food places and routes to get back. We don't travel via agencies, preferring to explore the country ourselves. That's where having an internet connection is important.

Sending the portable router back is also easy and intuitive.

We love your service, keep it up!