Pocket WiFi Rental<br>SIM Sales in Japan
Pocket WiFi Rental
SIM Sales in Japan

How to Rent

Make the most of your trip with Japan Wireless Pocket Wifi in simple 4 steps.

1Order

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Order and pay online directly
from your PC or smartphone.

Complete payment using major credit cards or Paypal.

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We accept last minute order!

Select this option when the time between your order/payment and the pick-up is less than 48 hours.

Fast access
Order and pay online directly
from your PC or smartphone.
Easy payment
Complete payment using major credit cards or Paypal.
We accept last minute order!
Option available when the time between your order payment and the pick-up is less than 48 hours.

Rental term

Rental term
Click Image To Enlarge
How do I count my rental days?

Our rental days counting is based on the calendar days.
Your rental starts from the 0:00 of your pick-up date regardless of the actual pick-up time or device activation. If your pick-up is on the January 1st at 17:00 and return-package dropped-off (drop into a postbox) time is on the January 5th at 13:00, this rental term is counted as 5 days.

Prep time for dropping the return package is offered until the 12:00 of next day of your rental end date. With above-quoted rental model, keep using your rental items until the 12:00 of the January 6th is available.

When is the fastest available date/time of pick-up if I order now?

Please contact us with your wished pick-up location.
Within the Tokyo 23 wards, optional Express Service may be available for deliveries that needs to be made in less than 24 hours.

2Delivery

Pickup Location

Your ordered item should arrive to your designated destination prior to your rental start date.
(Except for the last minute ordering cases and unexpected conditions result traffic/delivery delay.)

Simply collect your rental WiFi at any of the following locations

Hotel

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Ask for your package at the front desk when you check-in.
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Specify the name, code, tour name, etc. used to book your room at the hotel. Make sure the name under ordered item is the same as the person receiving it.
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Receive your pocket WiFi and start using our pocket WiFi.

Airport
post offices

Notice of package tracking number will be sent when your package is shipped out.
Show your tracking number with your passport to receive your package at the specified airport post office/counter during its business hours.

Airport Operation Days/Hours

Order Deadline
Terminal 1
See map
Everyday*
am - pm
2 hour(s) Before Pickup Time
【Pickup Before 12PM】 Order Deadline
Terminal 1
See map
Everyday
am ~ 1 hour after
the last flight on arrival
2 Day(s) Before
By 4PM JST
Terminal 2
See map
Everyday
am ~ 1 hour after
the last flight on arrival
2 Day(s) Before
By 4PM JST
【Pickup After 12PM】 Order Deadline
Terminal 1
See map
Everyday
am ~ 1 hour after
the last flight on arrival
2 Day(s) Before
By 4PM JST
Terminal 2
See map
Everyday
am ~ 1 hour after
the last flight on arrival
2 Day(s) Before
By 4PM JST
Order Deadline
Terminal 3
See map
Everyday
am - pm
2 hour(s) Before Pickup Time
【Pickup Before 12PM】 Order Deadline
JAL ABC counter(1F)【North】
See map
Everyday
am - pm
2 Day(s) Before
By 4PM JST
【Pickup After 12PM】 Order Deadline
JAL ABC counter(1F)【North】
See map
Everyday
am - pm
2 Day(s) Before
By 4PM JST
Order Deadline
Kansai Airport Station
See map
Everyday*
am - pm
2 hour(s) Before Pickup Time
【Pickup Before 12PM】 Order Deadline
Terminal 1
See map
Monday to Friday
am - pm
2 Day(s) Before
By 4PM JST
【Pickup After 12PM】 Order Deadline
Terminal 1
See map
Monday to Friday
am - pm
1 Day(s) Before
By 4PM JST
Order Deadline
International Terminal
See map
Everyday
am - pm
2 hour(s) Before Pickup Time
【Pickup Before 12PM】 Order Deadline
Domestic Terminal
See map
Everyday
am - pm
3 Day(s) Before
By 4PM JST
【Pickup After 12PM】 Order Deadline
Domestic Terminal
See map
Everyday
am - pm
2 Day(s) Before
By 4PM JST
*EXCEPT YEAR-END AND NEW YEAR HOLIDAYS
**Attention: Haneda and Fukuoka airport pick-up location is at the Ninja WiFi Counter. As our partner, they only provide package handling services to our customers.
For all inquiries/requests regarding your order, please call or email Japan Wireless customer services: +81-3-6264-3639 / customer@japan-wireless.com
ATTENTION
If you are not sure about your arrival airport/terminal, contact us with your flight number.

Private Residences in Japan

Your package will be dropped into the residence’s letterbox before your arrival. No signature is needed.
Your package will be dropped into the residence’s letterbox before your arrival. No signature is needed.
Shipping To Airbnb is NOT AVAILABLE. The best alternative pick-up location is the POST OFFICE.
Shipping To Airbnb is NOT AVAILABLE. The best alternative pick-up location is the POST OFFICE.
To locate the nearest post office, contact us with your accommodation information and your pick-up date/time.
To locate the nearest post office, contact us with your accommodation information and your pick-up date/time.

Business/School Office

Please specify these information:

  • Your company/school name
  • Full address of business/school dept/section/unit
  • Contact person’s full name and phone number
Your package may arrive one day prior to your arrival. Please be careful for the office’s business days/hours if you are arriving on weekend/holiday or Monday.
Your package may arrive one day prior to your arrival. Please be careful for the office’s business days/hours if you are arriving on weekend/holiday or Monday.
For office pick-up orders, please also be careful of the business hours.
For office pick-up orders, please also be careful of the business hours.
Your package may arrive one day prior to your arrival. Please be careful for the office’s business days/hours if you are arriving on weekend/holiday or Monday.

For office pick-up orders, please also be careful of the business hours.

3Activate

WiFi activation steps:

Step 1
Press the button on upper left-hand for a few seconds until the device turn on. Step 1
Step 2
Select SSID icon on the screen to display SSID (network name) and Password. Step 2
Step 3
Turn on WiFi on your device and select the SSID as shown on the Pocket WiFi screen to connect. Step 3
Step 4
Done! You are connected to the internet. Step 4
Having trouble connecting? See troubleshoot guide.

4Return

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Pack all items into your return envelope and make it FLAT so that it can goes into a postbox slot smoothly. (This envelope is enclosed in your original package in postage-paid & self addressed conditions)

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Return the package through any postbox/post office in Japan. No need to mail from the same location you picked up.

ATTENTION
IF YOU ARE MAILING FROM THE AIRPORT, make very sure to drop the return envelope before passing the security check gate.
After the security gate, no more postal service or postbox are available at all for security reason.

You can purchase a new envelope at any post offices or Lawson convenience stores.
Please specify to purchase a “Letter-Pack Light” envelope.
( Let us know the tracking number of your new envelope in this case. )

Lost your return envelope?

Return envelope is not covered by safety insurance.
Sending you a new envelope is available with JPY1,000 charge.
Contact us by email with your 3-days-ahead itinerary.

Return package address

Japanese

東京都港区新橋6-14-5 SW新橋ビル6F
Japan Wirelessデリバリーセンター宛
(オーダー番号:Axxxxxx)

English

Japan Wireless Delivery Center
(Put your order # : Axxxxxx)
6th floor, SW Shimbashi Building, 6-14-5 Shimbashi, Minato-ku, Tokyo 105-0004

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Business Hours: {{ airportCounterDetails.opening }} am ~ 1 hour after
the last flight on arrival
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Airport Map

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