Reviews

Excellent coverage across Japan.
Reliable & easy to set up
Thank you

Easy, just order your Sim directly to your first hotel. For us, cards were waiting on o fronr desc....so bags to room and ....surina.

I rented a pocket Wi-Fi device from Japan Wireless at Haneda Airport, and the entire process was seamless from start to finish. Pickup was quick and efficient, and the Wi-Fi connection remained fast and reliable throughout my two-week stay in Japan. I experienced no issues with the device at all.

The return process was equally straightforward. The package included clear, step-by-step instructions and a prepaid return envelope. Before heading through TSA for my international flight, I found a red mailbox at Haneda and easily dropped off the return package. Within 24 hours, I received a confirmation that Japan Wireless had received the device.

Overall, the experience was hassle-free and convenient, making it one of the easiest tech rentals I’ve ever used.

We started our trip to Japan with Airalo eSIM and experienced poor connectivity, even though we were always in big cities. We switched to Japan Wireless and our experience was extremely better. There were a few times when we lost connections in basement restaurants and malls. Otherwise, connectivity and speed were both great.

We are so grateful that friends recommended that we order a wireless WiFi spot and a translator before we arrived in Japan. It was easy to pick up Hakeda Airport and drop in a post box at Itami Airport.

Easy to buy, simple to install on iPhone. No connectivity issues at all.

Arrived on time and without any issues. The only problem I had was that the battery didn’t hold a recharge for more than a few hours. Using the mobile battery solved the issue, but it did add weight, of course, and there were times I was temporarily without WiFi dealing with this. I’ve used Japan Wireless many times and always had a reliably excellent experience. I’m sure I’ll use this service again in the future, but I hope battery life is more thoroughly checked before sending Pocket WiFi units to customers.

On many occasions I’ve rented my pocket WiFi from Japan Wireless and never had any issues.

Collecting the device from airport was easy and convenient. Network speed and coverage was great and had fast internet everywhere we traveled to in Japan, even in the more remote areas. Returning the device in the provided envelope was also very simple and convenient.

Smooth device pickup, use, and return.