Reviews

I did a lot of research before settling on this device since I didn't want a big extra electronic to drag around with me. This was the perfect size, about the size of a deck of cards. We sometimes had to turn it off and on again when going from hotel wifi to using this outside. But in Osaka and Kyoto it worked fine for running basic things like messaging apps and Google maps. We had the most issues with it in Tokyo of all places, but the abundant public wifi there meant it wasn't too much of an issue. Turning the device off and on again did the trick every time, so we were never completely without wifi. The return process was also super simple. We just dropped it off at the airport post office. I did wish they'd send an email confirming they've received every thing for peace of mind, but otherwise is was an easy, simple way to have wifi for multiple phones on our trip. Of the companies I researched, Japan Wireless was also the most affordable for sure.

Nice

Ordering process was simple and was waiting at our hotel for pickup. Great to have hotspot for 4 if us to use. Hotspot lasted about 8hrs though portable battery they provide will extend use.

I had a great experience. Online order was clear in English. Airport pick up and getting connected was quick and easy, my teenager got us set up in a few minutes. We had excellent service for 7 days all over Tokyo and Kyoto. Zero problems. Drop off was convenient at the red mail box next to ANA airlines check in. This was a superior experience!

This worked wonderful during our trip! Best deal!

Easy use, Strong signal and unlimited packet
Very recommended for our trip in Japan

Your service is amazing right from the start with the easy online sign up and ordering to the choice of pick up locations, the neat packaging, clear instructions, great wifi connection and easy return after use. I often travel, but the service I experienced from Japan-wireless and in the country of Japan in general is the best in class!

Whenever and wherever we are in Japan, we always use Japan Wireless pocket wifi. Signal always strong, it never automatically turns off unlike other pocket wifi’s. We’ve had some minor problems in the past but customer service replies fast and problem solved quickly. Highly recommended!

Great product

Easy to collect at the airport! The battery lasted all day without needing a charge, we didn't need to use the portable charger pack. The signal was very reliable, even on the subway. We would definitely use this again on our next visit