Reviews
Trusted by Travelers from all over the world
Our pocket WiFi was perfect! It was successfully delivered to our hotel and worked great for our entire stay in Japan. Returning it through the mail from the Narita airport was quick and easy. Thank you!
Convenient and simple to use! I would use it again.
Excellent service will definitely use them again
The package was waiting at our hotel. Connection easy, we were able to access our apps, messaging, Wi-Fi calling, maps everywhere we travelled. It was brilliant.
Customer service was very fast with English speaking staff to accomodate my sudden change in arriving airport. A replacement wifi router was delivered on the very same day at my hotel in a package. Wifi router itself is well with adequate battery life for a day trip (arnd 10 hrs) and signal is excellent no matter where you go. I will definitely rely on this company in my future trips to Japan.
We used Japan Wireless pocket wifi in June for 3 weeks and it worked great. Would definitely use Japan Wireless again
We used a 10 day package and everything worked seamlessly. Picking up was easy, our phones nd computers connected easily and data rate was good.
The device has a small profile that fitted onto my pouch. A little concern was that it did warm up when three of us were using it. But it stayed in control.
Excellent service, coverage and handling.
I’m based in Japan but have frequent visits from my overseas manager, going to various locations in Tokyo and Osaka. Therefore having a shared wifi system we can both rely upon at each location is great. Unfortunately the service in the Shinkansen is unavoidably affected by tunnels and remoteness of some locations, but even the unsecured wifi of the Shinkansen itself suffers outages along the route. I appreciate Japan Wireless simple reservation, pickup, return and invoicing process, as well as the help desk fully anticipating dealing with people in “real” (conversational) English, which is super rare in Japan.
Thank you for excellent service, everywhere we went. The extra charging usb plug was really handy too!
