Reviews

Return customer here. The service has always been seamless, from being informed of the device being sent to the hotels through to the end after return is confirmed. Provider service for internet was excellent throughout the trip, less a couple areas in the countryside (which could not be helped in a mountainous region with limited infrastructure). Definite recommendation for shared/group internet.

It was perfect from start to finish

Thats amazing service! we travel inside Japan so many towns and never loss the signal, im online all the time !!! its great !! im back again in my future travel ... thanks !!!

Absolute essential for travelling around Japan as tourists. Very simple and easy pick up and return service. Highly recommended!

Perfect device for me and my son. Five stars!

Great sim. Only downside was that it didn't automatically fill in the carrier information.

Used Japan Wireless for 2 weeks for a family trip. I was able to collect the pocket-wifi easily at Narita airport and set it up as soon as I got to the hotel. Connected the pocket-wifi to 3 mobile phones with no issues with connection, speed or data-limits for 2 weeks. I was extremely impressed with the coverage this provided for us too. It provided a better data connection for my phone then my home network back in the UK!

We hired two wifi to use during our 14 day trip to Japan. The pick up and drop off process was very easy form Narita airport. The wifi was also very easy to set up and use. We had the wifi between 4x phones and 1x iPad and 2x AirTags. I would have liked a better battery life. It did not last for a 14 hour day of going out and about- so you did have to carry the extra power bank and cord on long travelling days. It was grat having a power bank though. But some days it was nice to travel a bit lighter. A feel it was a pricier option but it was nice that little kids could watch movies as much as they wanted.

I had bought e-sims for my family ( from another company) and only two worked out of four. I placed an order late at night with Japan Wireless for a pocket wifi and it arrived to my hotel the following day. Comms with the customer service team were clear, quick and gave me confidence that I had chosen the right product for my urgent need. It was super easy to use and the return instructions and process was simple. Great product and service, would use again and recommend it anyone.

The Wifi worked perfectly. Held its charge, never had to use battery bank but finding the location of the outlet that supplied the unit in Osaka Airport was difficult. No signs and poorly drawn map did not help. (It's outside the main terminal) The rest was easy.