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It was a nice product however it at times ran out of power fast even with the powerbank. So sometimes it couldn't go through an entire day.
Product：Premium Wifi
Thank you so much for taking the time to share your feedback! We are glad to hear that you found the product nice overall, though we sincerely apologize for the power issues you experienced during your trip.
Providing long-lasting battery life to keep you seamlessly connected through a full day of exploring is always our top priority. Pocket WiFi power can occasionally drain faster under heavy data usage or in areas with weaker signal, but we will certainly use your feedback to review our battery performance and accessories to ensure a more reliable experience.
We deeply appreciate your honest review and support, and we hope to have the opportunity to provide you with an even better experience on your next visit to Japan!
It's super easy to pick it up in the airport your pocket wifi just asked you the reservation and to drop it in the postal box was super convinced in the airport as well thank you for the service we will rent it again in our trip back to Japan We highly recommend it
Product：Premium Wifi
Thank you so much for taking the time to share your wonderful review! We are delighted to hear that you loved using our pocket WiFi and that both the airport pickup and postbox return were super quick and convenient for your trip.
Providing a smooth, hassle-free experience from the moment you arrive in Japan until you head back home is always our top priority. Knowing that you plan to rent with us again and highly recommend our service means the world to our team!
We truly appreciate your high recommendation and support, and we cannot wait to keep you connected on your next trip to Japan!
With Japan wireless I have experienced a solid experience, there have been almost no issues every once in a while it might slow down but that might be due to watching multiple movies using data making the amount of gbs per day increase resulting in delay
Product：Japan Wireless eSIM
Thank you so much for taking the time to share your review! We are delighted to hear that you had a overall solid experience with Japan Wireless throughout your trip.
Providing stable, reliable coverage for high-volume data usage is always our top priority. We appreciate your understanding regarding network management policies that can occasionally adjust speeds during heavy usage like video streaming, as this ensures fair connection quality for everyone.
We truly value your support and feedback, and we look forward to keeping you connected on your next visit to Japan!
Essential for connectivity if you have a smartphone that'snt compatible with e-SIM. Easy to pick up and return. Staff very kind and friendly.
Product：Premium Wifi
Thank you so much for taking the time to share your review! We are delighted to hear that our pocket WiFi was an essential travel companion for your 2026 trip to Japan, especially for staying connected without eSIM support.
Providing a hassle-free pickup and drop-off experience, paired with warm and friendly service from our staff, is always our top priority so you can feel supported from the moment you arrive. Knowing that our team made a positive impression on your journey means the world to us!
We deeply appreciate your kind words and support, and we look forward to welcoming you back on your next visit to Japan!
Excellent service. Sometimes the signal was weak and the connection failed, but it was quickly resolved by changing the network. 100% reliable.
Product：Premium Wifi
Thank you so much for taking the time to share your review! We are glad to hear that you found our service 100% reliable for your trip.
While we apologize for the occasional weak signal and connection drops, we are pleased that switching networks resolved the issue quickly for you. Providing stable coverage and flexible network connectivity across Japan is always our top priority, and we are constantly working to make those network transitions even smoother.
We truly appreciate your understanding and recommendation, and we look forward to keeping you connected on your next visit to Japan!
Thank you so much for taking the time to leave a review! We are absolutely thrilled to hear that everything worked perfectly during your trip.
Providing a reliable, hassle-free internet connection so you can enjoy your time in Japan with complete peace of mind is always our top priority. Hearing such direct, positive feedback means the world to our team!
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
Thank you so much for taking the time to share your feedback! We are glad you used our WiFi service, though we sincerely apologize for the inconvenience caused by the battery life during your trip.
Providing dependable battery performance that powers through your entire day of sightseeing is always our top priority. High data demands, multiple connected devices, or searching for signals in certain areas can cause the power to drain faster, but we will use your notes to inspect our devices and battery packs to prevent this from happening.
We truly appreciate your candid input and support, and we hope to welcome you back with an improved experience on your next visit to Japan!
Thank you! Your prompt delivery and Customer Service assistance is most dependable.
Product：Premium Wifi
Thank you so much for taking the time to share your review! We are delighted to hear that you found our delivery swift and our customer support team so dependable during your trip.
Ensuring your device arrives right on time and offering helpful, reliable assistance whenever you need it is always our top priority. Knowing that we earned your trust means the world to our whole team!
We truly appreciate your kind words and support, and we look forward to serving you again on your next visit to Japan!
I found the service to be very good, easy to collect, good user experience, and and simple and easy drop off service. I would recommend.
Product：Premium Wifi
Thank you so much for taking the time to share your review! We are delighted to hear that you had such a great overall experience with our pocket WiFi, from smooth pickup to effortless return.
Providing a user-friendly device with reliable connectivity and seamless pickup and drop-off logistics is always our top priority so you can travel through Japan completely stress-free. Knowing that you had a great trip and would recommend our service means the world to our team!
We deeply appreciate your support and recommendation, and we look forward to keeping you connected on your next visit to Japan!
We used this system for 15 days for 2 people and it was just perfect! But be careful when returning it, as it was difficult at New Chitose Airport with both the office and the Lawson store. We lost a lot of time."
Product：Premium Wifi
Thank you so much for taking the time to share your review! We are delighted to hear that our pocket WiFi was perfect for you and your travel companion throughout your 15-day trip.
At the same time, we sincerely apologize for the inconvenience and lost time you experienced when returning the device at New Chitose Airport. While returning via postboxes or airport convenience stores is usually designed to be quick, navigating the airport options can sometimes be confusing during busy hours. We will make sure to update and clarify our drop-off instructions for New Chitose Airport so future travelers can locate the postbox effortlessly.
We truly appreciate your valuable feedback and support, and we look forward to offering you a completely seamless experience on your next visit to Japan!
