Reviews

Overall great service experience.
The only downside is that the device did not look like the one shown on website pictures, what created initial confusion (is this really correct ?).

Competitive pricing to others, connection was consistently reliable indoors and outdoors throughout my travels around Tokyo, even with a few devices connected to the pocket wifi. Convenient return at the airport.

Efficient pick up, comes with extra batteries!

Whole process worked perfectly. Kit was waiting for me at Hotel 3 OCLOCK in Tennoji and my wife and I had no problems for our two week holiday.
You might consider looking at these new power banks that can be recharged by solar or movement.
Onegai shimasu

FIVE STAR!!!! This is my 4th time renting JapanWireless.

Thank you!!!

The pocket wife coverage was very good. The instructions and packaging was super user friendly .

The pocket translator was delayed and sometimes could not translate images / words.

Only recommendation, to photo instructions on location of pick up sites in NRT and HND. The location was good but when you arrive in HND from an international flight, you have to navigate through the exit and have to take the elevator up and find the stand.

A photo direction would be extremely helpful.

The hotel (at which I had a confirmed reservation!) mistakenly returned the Pocket Wifi that I had booked to Japan Wireless. However, Japan Wireless quickly rectified the problem, and the device was there ready for me on the day that I arrived! Thanks JW Team! :-)

The pocket wifi made our trip to Japan almost perfect! From giving us access to Google Maps everywhere to letting us translate things on the fly, we couldn't have done without it.

The only reason it wasn't 5 stars is because, on our last day, it stopped working, despite multiple restarts of our phones and of the device, which made the last day in Japan very difficult.

Cannot fault Japan Wireless... Exceptional product... Very easy to collect and drop off... Will definitely use again..

Used Japan Wireless a 2nd time for a trip from Sapporo to Sendai and back down to Tokyo by train. Great price, worked everywhere we went and had no issues. Easy to pick-up when arriving and departing from Haneda. Will use again whenever we visit Japan!