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This is the second time I've used Japan Wireless.
Both times, the connection worked perfectly for the entire 30 days of my subscription.
The delivery to the hotel was smooth and on time.
The first time they didn't send me a tracking number, but the second time they did.
Thank you so much for choosing Japan Wireless again and taking the time to share your review! We are thrilled to hear that you had a seamless experience with our connection throughout your entire 30-day stay, and that the hotel delivery went smoothly.
We also really appreciate your feedback regarding the tracking number. We are constantly working to improve our service, so we're glad to know that providing the tracking details made your recent experience even better!
Thank you again for your support. We look forward to providing you with the same reliable service whenever you need pocket Wi-Fi in Japan!
worked as expected. WIll probably use again.
Thank you so much for the great review! We are delighted to hear that our service worked smoothly as expected throughout your trip. Providing consistent and hassle-free connectivity is always our goal. We truly appreciate your support and look forward to welcoming you back on your next visit to Japan!😊
I rented 2 portable wifi routers for our group when in Japan. Preordering online and airport pickup were very simple. Set up was even easier than that! I love that Japan Wireless included a power bank as well, as we used our phones for navigating a lot, in Tokyo especially. Service was great everywhere (Tokyo to Osaka and the places in between). The only place we would temporarily not get great service was on some subways. However, once we stepped off the train onto the platform, service picked up within seconds. So, i would recommend taking a screen shot or not closing your app when you are on subways, if you need to check stops. This one thing wouldn't stop me from renting from Japan Wireless again though, when I return. Believe me, I'll be back. Japan is amazing!
Thank you so much for taking the time to write such a thoughtful and detailed review! We are thrilled to hear that the pre-ordering, airport pickup, and setup were so seamless for your group, and that the included power banks came in handy during your navigations in Tokyo!
We also truly appreciate your helpful tip regarding signal connectivity on moving subways. While high-speed underground trains and thick tunnels can occasionally interfere with signals temporarily, we are glad to hear that full connectivity restored within seconds on the platforms. Your practical advice about taking screenshots beforehand is a wonderful tip for fellow travelers!
Thank you so much for your warm words about Japan and your strong recommendation. It means the world to us, and we can’t wait to welcome you back on your next amazing journey to Japan!🥰
Immediately got back to me when I initially cancelled my order and did not refuse me when i ordered again-- there was a miscommunication on my end.
Thank you so much for taking the time to leave such a thoughtful review! We completely understand that miscommunications happen, and we are just happy that our team could assist you quickly and get everything sorted out for your trip.
Providing reliable connectivity alongside caring, responsive customer support is always our top priority. We truly appreciate your support and look forward to serving you again whenever you visit Japan!☺️
good customer service. Excellent wifi.
Thank you so much for the wonderful review! We are delighted to hear that you were happy with our customer support and enjoyed an excellent Wi-Fi experience. Delivering smooth, reliable connectivity and helpful service is always our main goal. We truly appreciate your support and look forward to serving you again whenever you visit Japan!
This is the second time I have used Japan Wireless. The rental process from beginning (pick up at airport) and return (drop off at any post office box) was easy. The mobile hotspot service always provided good connection. I appreciate the single pricing, My second time using the service and plan on using again. どうもありがとう!
Thank you so much for your continued support and for taking the time to share your review! We are delighted to hear that you enjoyed our clear pricing, easy airport pickup, and hassle-free postal return. Knowing that our mobile hotspot gave you a reliable connection throughout your stay means a lot to us.
Thank you so much again for your kind words and recommendation. We look forward to providing you with the same smooth, reliable connectivity whenever you visit Japan!☺️
muy buen servicio en todos lados muchas gracias
¡Muchísimas gracias por tu comentario! Nos alegra mucho saber que disfrutaste de un excelente servicio durante todo tu viaje. Brindar una conexión rápida y confiable en cualquier lugar es siempre nuestra prioridad. ¡Agradecemos sinceramente tu apoyo y esperamos poder servirte de nuevo en tu próxima visita a Japón!
Worked great easy to carry.
Thank you so much for the great review! We are thrilled to hear that our device worked so well for you and was easy to carry around during your trip. Providing convenient, pocket-sized, and reliable connectivity is always our goal. We truly appreciate your support and look forward to keeping you connected whenever you visit Japan again!
Connection is quite good with good coverage in most of my travel locations.
Thank you so much for taking the time to leave a review! We are delighted to hear that you enjoyed strong coverage and good connectivity throughout most of your destinations. Providing reliable network coverage so you can explore worry-free is always our main goal. We truly appreciate your support and look forward to keeping you connected on your next trip to Japan!
Nothing to complain. Always on the grid.
Thank you so much for taking the time to leave a review! We are delighted to hear that everything worked seamlessly and kept you reliably connected throughout your trip. Delivering worry-free, continuous connectivity is always our top priority. We truly appreciate your support and look forward to keeping you on the grid during your next visit to Japan!
