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Excellent service, we had an issue because on of the plugs was now working and we received a new one the very next day.

I'm so happy I ordered this router for use during my Japan trip. No problems whatsoever! I used it daily and was able to take my family along with me on the tour via the Duo app so they could enjoy what I was seeing on the bus tour. No issues at all with speed or connectivity. The router was waiting for me at the hotel when I arrived with my group and was given to me with the room key (I didn't even have to go to the desk to ask for it!). Return was simple because the post office was just a block from my hotel.
Thank You Japan Wireless for enhancing my first trip to Japan!

worked well had no problems thank you .

I have had great service with Japan Wireless. I had to change my dates and they were accommodating. The pocket wifi worked well when traveling to different parts of Japan. I also thought the price with Japan Wireless was a little cheaper than other providers.

Having the pocket wifi along with a lightweight battery pack made my 14 day adventure in Japan very enjoyable. I could use the battery pack for my phone as well as for the pocket wifi near the end of the day. Japan wireless provided the whole package in a kit-pouch so you could easily store and find the items. The charge cord was also provided, but check it for wear and tear.

exelent service and very helpfull

Easy to activate, had reception every I went in Japan, the service was flawless.

From start to finish this was a smooth, flawless experience. Collected in Narita and was online minutes after boarding the Skyliner. Very very occasionally the signal would drop out for a minute or two and the pocketwifi would re-acquire and all good again. Allowed my wife and I to have phones with internet, and the kids could even use it with their Nintendo Switches too.
Totally recommended to anyone travelling

Seamless stay in Japan. In particular, the care for customers requesting assistance for pick up, and use of the pocket wifi.

Having this pocket wifi was brilliant. Easy to get, use, and return. I used it for almost a month and my son is using one now for long term. Rates are really good. Thanks Japan Wireless.