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From start to finish this was a smooth, flawless experience. Collected in Narita and was online minutes after boarding the Skyliner. Very very occasionally the signal would drop out for a minute or two and the pocketwifi would re-acquire and all good again. Allowed my wife and I to have phones with internet, and the kids could even use it with their Nintendo Switches too.
Totally recommended to anyone travelling

Seamless stay in Japan. In particular, the care for customers requesting assistance for pick up, and use of the pocket wifi.

Having this pocket wifi was brilliant. Easy to get, use, and return. I used it for almost a month and my son is using one now for long term. Rates are really good. Thanks Japan Wireless.

We will definitely use Japsn wireless on our next visit to Japan.

Your customer service personnel was very friendly and expedient. We were given quick service and easy drop off, when leaving.

Worked great! Was waiting for me at my hotel. Battery lasted all day and even had a battery pack for when I forgot to charge it.

Everything is perfect! Fast resolutions and high quality product. I recommend it and will always use it on my trips to Japan. Thank you!

Picked up pocket wifi from Hakata Int. Airport was a seamless great fast experience, took only a few minutes. Pocket wifi had good coverage all the way from Hakata to Tokyo. Simple and easy to use. We dropped off the pkg at the post office box at Haneda Int. Airport before we checked-in for flight. Same day, received an email that Japan Wireless had received the returned pocket wifi. Excellent and reliable response! Would highly recommend Japan Wireless.

Good service and will avail again

Perfect experience: order process is simple, at the airport you get what you ordered, return is easy.
I like the combination with the power bank. And also the email confirmation of the returned device is very nice.