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Had Japan Wireless for a week and not a single downtime. Osaka, Kyoto, Nara & Kobe. Subways always good! Good communication too with customer support. Good reliable service and speed … cheap price…. What else do you need ?? Ohh btw free power bank a big plus !

I would say this was a great experience and choosing Japan Wireless to get connected to data while in Japan. We only experienced slow connections during peak hours, but the connection went back up and running, even in rural areas. The pick up and drop off was so convenient and easy. If I go back to Japan, I will definitely be a return customer with Japan wireless. Thank you so much!!!

I received the wireless device in Narita airport. Instructions provided were clear and there were no connection issues. The battery for the device lasted all day. Returning the package was easy, just place the device in the envelope and drop in post box

Everything according to plan!

I really recommend Japan Wireless.
Long battery life and internet everywhere perfect in every place we have been.

Like I mentioned on the title, it is heavy and big. You need to charge it daily and heats up pretty quickly.
But, it was worth it. I heard people had connection issues but I didn't.
Rather my sister who used esims had connection issues when we visited ryokan deep in the woods while I was able to use it as if I was in the city.
Plus, airports have mailers inside the building so I was able to use it until I went to go shopping at the duty free shop.
The pick up and drop off was smooth, enough data to watch videos all day without getting slow and set up was easy with clear instructions.
If I ever visit Japan again and need Portable wifi, I'll be back.

Good to be able to use

The unit was waiting for us in our hotel room. Unit powered up immediately and we were able to use our US phones for voice and text flawlessly.

Delivered to the hotel, easy setup, extra battery (we never needed it, but nice to have), and easy return. Speed, excellent. The only thing I would ask for is confirmation/verification that they received the items back. I guess this request for a review is it. 9.5/10

My family and are from the Philippines and we visited Fukuoka recently for 6 days. We rented a pocket mobile wifi from Japan Wireless and our experience with the product was outstanding! Thank you very much and will use Japan Wireless again in our next trip to Japan!