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Excellent service and optimal conection, with simplicity and efectiveness.
Thank you so much for the wonderful feedback! We are thrilled to hear that you found our service both simple and effective, and that you enjoyed an optimal connection throughout your time here. Providing reliable, hassle-free internet is our top priority. We truly appreciate your support and hope to welcome you back on your next journey!
Easy to use. Good condition.
Thank you so much for your great feedback! We are delighted to hear that the device was easy to use and arrived in good condition. Ensuring our equipment is well-maintained and user-friendly is always a top priority for us. We truly appreciate your support and look forward to serving you again on your future travels!
We rented a Japan Wireless pocket WiFi for our trip and it was one of the best travel decisions we made. The connection was super reliable everywhere we went, and it was a lifesaver since we kept getting lost and relied on Google Maps almost the entire time. It stayed fast, easy to use and never let us down. Definitely worth it if you want a stress-free trip!
Thank you so much for such an amazing review! We are delighted to hear that renting our pocket WiFi was one of your best travel decisions and that it served as a true lifesaver with Google Maps when you found yourselves lost. Providing a fast, reliable, and user-friendly connection to ensure a completely stress-free trip is exactly what we strive for. We truly appreciate your wonderful support and look forward to keeping you connected on your next adventure!
Excellent service. The puck worked great.
Thank you so much for your excellent feedback! We are delighted to hear that the puck worked great and provided you with a smooth experience. Our goal is to make staying connected as easy as possible, so it is wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again on your next trip!
Toujours très satisfait. Trois fois que j'utilise ce service en allant à Tokyo, trois fois que je suis entièrement satisfait!
Merci beaucoup pour votre fidélité et pour avoir choisi notre service pour la troisième fois lors de vos voyages à Tokyo ! Nous sommes ravis de savoir que vous êtes entièrement satisfait à chaque fois. Offrir une connexion toujours fiable à nos voyageurs est notre priorité absolue, et savoir que nous avons votre confiance touche beaucoup notre équipe. Un grand merci pour votre soutien, et nous serons ravis de vous accompagner à nouveau lors de votre quatrième visite !
The most convenient and affordable wifi option in Japan (on the go!)
Thank you so much for the high praise! We are thrilled to be crowned the most convenient and affordable Wi-Fi option in Japan. Providing reliable, budget-friendly, and hassle-free on-the-go connectivity is exactly what we aim for, so knowing that we hit the mark for you is wonderful. We truly appreciate your support and look forward to keeping you seamlessly connected on your next adventure here!😊
Excellent service couldn't fault it for the 19 days we were there. We will use again
Thank you so much for taking the time to leave such a high rating and wonderful review! We are delighted to hear that our pocket Wi-Fi delivered faultless service throughout your entire 19-day trip to Japan.
Providing continuous, reliable, and high-speed internet so you can enjoy a long journey without any worries is always our highest priority.
We truly appreciate your support and confidence in us, and we look forward to serving you again on your next visit to Japan!
Easy to order. The unit was ready for me to pickup when I arrived. Returning was very easy a the airport using the provided mailing envelope.
Thank you so much for taking the time to share your review! We are delighted to hear that you had a seamless experience with us, from quick and easy ordering to smooth pickup upon your arrival.
We are also glad that our prepaid mailing envelope made returning the device at the airport completely hassle-free. Providing effortless logistics so you can enjoy a stress-free travel experience in Japan is always our top priority.
We truly appreciate your support and look forward to keeping you connected on your next trip!
Always my go-to when traveling to Japan! The internet is fast, coverage is reliable everywhere, and their customer service is top-notch. I never travel to Japan without it.
Thank you so much for taking the time to leave such an extraordinary review! We are deeply honored to be your ultimate go-to companion for every single trip to Japan.
Hearing that you count on us for fast speeds, reliable nationwide coverage, and top-notch customer service truly means the world to our team. Delivering a seamless, high-quality experience that earns your trust time after time is always our absolute top priority.
We are so grateful for your incredible loyalty and support, and we can’t wait to keep you connected on your next adventure in Japan!
During my stay I used Japan Wireless and was very pleased. This was my second time I used this company during my trips to Japan. My experience was very favorable. The coverage and ease of use was outstanding. However on my last trip the return envelope was missing when I picked up my rental at Narita. When it was time to return the device it was next to impossible to get any help trying to return the wireless device without the return envelope. If you are going to use Japan Wireless make sure you have a return envelope included in the package when you pick up your device. In comparison to other companies I’ve rented wireless devices Japan Wireless is by far the best device with great plans for data usage and connectivity is outstanding.
Thank you so much for taking the time to share your detailed review! We are deeply honored that you chose Japan Wireless for your second trip to Japan and that you continue to consider our device performance, connectivity, and data plans to be the best in the market.
At the same time, we sincerely apologize for the frustration caused by the missing return envelope in your package at Narita Airport, as well as the difficulty you faced when seeking assistance to return the device. We deeply regret that our support fell short during a crucial moment of your trip.
Please rest assured that we are taking your feedback seriously. We are auditing our packing protocols at airport pickup locations to ensure all return envelopes are included, while also streamlining our support channels so customers in urgent situations can receive quick, clear guidance.
We truly appreciate your loyalty, your candid advice for fellow travelers, and your constructive input to help us improve. We look forward to welcoming you back for your next trip to Japan and providing you with a seamless experience from start to finish!
