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We had no problems. Everything went smooth, from delivery to usage to handing back in. Always had WiFi and was also very fast connection.

It is the best internet provider for visitors in Japan!

The wifi was awesome. It wasn’t slow and was very useful. I would definitely use it agin.

Had a wonderful experience. Needed to contact their customer support and they were extremely helpful and responsive.

Service was great, no hassle receiving or returning.

The wireless service is consistent. Except for some parts going up Fuji, service ininterrupted. Very helpful since i needed to use wifi for navigation and commute. Ariport arrangement very convenient. Thank you!!

The service was very quick, arriving 2 days after ordering, including resolving an error that we had made with our delivery address. It may have been quicker if we had responded to their query immediately. The WiFi worked well. It was easy to return at the end of the rental.

Every year visiting Japan is everlasting memory, as Japan has many to offer. Since many years ago, I regularly used Japan Wireless Service.
The delivery was puntual, all informative guide was in the package. the unit was working well. The communication with the service center was excellent without delay. Although in general WIFI rental is costly in Japan but the speed is fantastic and the overall experience is 5 star rating. Great.

Came with a power bank to make up for the quick draining of battery life. Small and lightweight to carry about. Good to have another power bank with you if you need to use it for the entire day.

JW's pocket wifi device is a must when visiting Japan. Easy to use and great customer service. Will definitely recommend JW to friends and family.