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10th time using their service! Only one I trust
Wow, 10 times! 🥰Thank you so much for your incredible loyalty and for choosing Japan Wireless as your trusted partner over so many trips. Earning your complete trust means everything to our entire team, and we are truly honored to be a part of your travel memories. Thank you again for your continued support, and we look forward to welcoming you back anytime you visit Japan!
The pick up was easy and it worked perfectly fine while I was in Japan. The cost is reasonable and return process is simple. I would use it again for sure.
Thank you so much for the wonderful review! We are delighted to hear that you had a smooth experience from pickup to return, and that our service kept you perfectly connected throughout your stay in Japan. Offering a convenient service at a reasonable price is always our goal. We truly appreciate your support and look forward to serving you again on your next trip!
AMAzing. I had wifi everywhere!!!!!! Trains stores and even Disney!!!! Thank you!!!
Thank you so much for the enthusiastic and energetic review! We are thrilled to hear that you had such an amazing experience and stayed seamlessly connected everywhere you went, from the trains and shops all the way to Disney! Bringing you a reliable, hassle-free connection throughout your journey in Japan is what we love to do. Thank you for choosing Japan Wireless, and we can't wait to keep you connected on your next magical adventure!
Arrived at Haneda Airport terminal 3, went to departures level after exiting Japan customs, showed Ninja Wi-fi my reservation they verified my ID and gave me my package and we were gone. So easy and efficient. We have used them several times a year since 2015.
Thank you so much for the incredible review and for your long-standing support! Knowing that you have trusted Japan Wireless several times a year since 2015 means the world to our team.
We are delighted to hear that your pickup at Haneda Airport Terminal 3 was quick, smooth, and efficient. Making your arrival completely stress-free is always our top priority.
Thank you again for your loyalty over all these years. We cannot wait to welcome you back on your next trip to Japan!😊
Excellent coverage and price !
Thank you so much for the great review! We are thrilled to hear that you were satisfied with our signal coverage and competitive pricing. Providing a reliable internet connection at an affordable price is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!😊
This is the second time I've used Japan Wireless.
Both times, the connection worked perfectly for the entire 30 days of my subscription.
The delivery to the hotel was smooth and on time.
The first time they didn't send me a tracking number, but the second time they did.
Thank you so much for choosing Japan Wireless again and taking the time to share your review! We are thrilled to hear that you had a seamless experience with our connection throughout your entire 30-day stay, and that the hotel delivery went smoothly.
We also really appreciate your feedback regarding the tracking number. We are constantly working to improve our service, so we're glad to know that providing the tracking details made your recent experience even better!
Thank you again for your support. We look forward to providing you with the same reliable service whenever you need pocket Wi-Fi in Japan!
worked as expected. WIll probably use again.
Thank you so much for the great review! We are delighted to hear that our service worked smoothly as expected throughout your trip. Providing consistent and hassle-free connectivity is always our goal. We truly appreciate your support and look forward to welcoming you back on your next visit to Japan!😊
I rented 2 portable wifi routers for our group when in Japan. Preordering online and airport pickup were very simple. Set up was even easier than that! I love that Japan Wireless included a power bank as well, as we used our phones for navigating a lot, in Tokyo especially. Service was great everywhere (Tokyo to Osaka and the places in between). The only place we would temporarily not get great service was on some subways. However, once we stepped off the train onto the platform, service picked up within seconds. So, i would recommend taking a screen shot or not closing your app when you are on subways, if you need to check stops. This one thing wouldn't stop me from renting from Japan Wireless again though, when I return. Believe me, I'll be back. Japan is amazing!
Thank you so much for taking the time to write such a thoughtful and detailed review! We are thrilled to hear that the pre-ordering, airport pickup, and setup were so seamless for your group, and that the included power banks came in handy during your navigations in Tokyo!
We also truly appreciate your helpful tip regarding signal connectivity on moving subways. While high-speed underground trains and thick tunnels can occasionally interfere with signals temporarily, we are glad to hear that full connectivity restored within seconds on the platforms. Your practical advice about taking screenshots beforehand is a wonderful tip for fellow travelers!
Thank you so much for your warm words about Japan and your strong recommendation. It means the world to us, and we can’t wait to welcome you back on your next amazing journey to Japan!🥰
Immediately got back to me when I initially cancelled my order and did not refuse me when i ordered again-- there was a miscommunication on my end.
Thank you so much for taking the time to leave such a thoughtful review! We completely understand that miscommunications happen, and we are just happy that our team could assist you quickly and get everything sorted out for your trip.
Providing reliable connectivity alongside caring, responsive customer support is always our top priority. We truly appreciate your support and look forward to serving you again whenever you visit Japan!☺️
good customer service. Excellent wifi.
Thank you so much for the wonderful review! We are delighted to hear that you were happy with our customer support and enjoyed an excellent Wi-Fi experience. Delivering smooth, reliable connectivity and helpful service is always our main goal. We truly appreciate your support and look forward to serving you again whenever you visit Japan!
