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We used the portable wifi provided with our accommodation for the first day and it was terrible - disconnected from our devices all the time and had blind spots. Not so with Japan Wireless - not one drop out and no blind spots. Absolutely amazing. The customer service was great too - delivery and drop off easy. Would certainly recommend.

The service was great and it was easy to pick up and return the device.

The connection was stable, i did not use the back up battery but is a nice feature to have one instead of need it, 100% recommended good quality service and price, easy to pick up.

Delivery of router to hotel was prompt. Wifi service was great throughout. Rental return instructions was clear and easy. I would use Japan Wireless again and highly recommend their service.

Convenient location in Haneda Airport! So easy to use all of the equipment--pocket wifi, charger, translator!

Highly recommended. Picked up the WiFi on arrival at Kansai. Instructions to find the counter and collection were clear and it was easy to find. It tooks about 15 seconds to get connected. The WiFi worked really well throughout our trip in towns, cities, trains, mountains without issue. Straightforward drop off. Would definitely use again

Slick service - the kit was waiting for us in our hotel when we arrived. Easy to use. Quick speed with no issues when all my family (4 mobiles and 1 iPad) used it at the same time.

Went to Japan for a month for vacation and thankfully I found Japan Wireless' rental wifi on the internet. We were already in Japan when I prdered for a device online and the convenience of receiving the device was excellent. They delivered it to the nearest post office where we were staying (not in Tokyo). The receiving from the post office was so smooth and also turning on the device was so easy cause intructions were also given. The battery power of the device was sooo good that we rarely used the powerbank included! The signal was also excellent, we had wifi access to everywhere we went which was so convenient for travellers. The drop off was also smooth since there was a dropbox already at the gate of the airport. :) overall, since it was our first time to rent a pocket wifi in Japan that really satisfied our needs, I would recommend this and will rent again when we go back to Japan. Thank you.

Very useful ! It worked perfectly !

Was very satisfied. Quick and easy to use, would recommend to everybody.