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Forgot to put the charger in when returning through post. Emailed them the situation and left it at the ninja counter. They responded really quickly and handled it fast. Fast wifi for our three week trip & affordable. Highly recommend:)

Mobile WiFi worked for using phones for google maps and messages/email all over Tokyo.

Speeds were slow for work - in some places… but I could find another WiFi from the hostel for that.

The battery lasted the full day easily and charged overnight.

Pickup and Drop off was easy.

Payment/ordering was easy.

We rented two wifi devices for our group and it worked well. Fast internet connection and reliable battery life as well. However there was a small issue with the other device's charger not charging sometimes, we had to use a different charger. Overall the experience was great and I would recommend this to my friends and colleagues who would visit Japan too.

So easy to book online and pick up at the international airport! WIFI device was nice and compact and the price was reasonable.

I have rented a portable pocket WiFi from Japan Wireless for several of our trips to Japan. As requested, our portable WiFi has always been at our hotel front desk upon check in. Everything ran smoothly from pick up to drop off in the postal mailbox. We highly recommend using Japan Wireless for your WiFi needs when traveling to Japan!

Connectivity good, battery life could be imrpoved.

Always getting Japan Wireless when i am in Japan. Its a must.

Am very pleased with the services and use of rental. The router package was in my room when I arrived. There were no glitches with router. Return was also easy and convenient.

Best Wifi everytime and everywhere. Top service!
Only one deception with the translator which is old and useless compare to easy app on your phone like google translate. Still don't even understand why I paid for this.

Last month’s 2 week travel to Japan was the 3rd time we used Jaoan Wireless’ pocket wifi devices. We had 2 for our family and