Japan Wireless eSIM

What should I do if I deleted or lost the QR code for my eSIM?

Make sure to download the PDF and QR code that will appear the moment you finish buying your Japan Wireless eSIM on our website. You can also check your email if you forgot to do so. If you cant find your QR code please message us at: [email protected] Our 7 days a week customer service center will get back to you as soon as possible.

What should I do if my QR code is not working?

Firstly, it's important to understand that eSIM QR codes can only be activated once. Any subsequent scans will not be successful. To check the activation status of your eSIM, please go to the "My eSIM" section and look under the "Purchased" category on our website. If it's not activated, you can attempt a manual setup. . • iOS(Iphone, Ipad): Activation Guide • Android(Samsung Galaxy, Google Pixel, Motorola etc.): Activation Guide If it’s still not working, don’t hesitate to contact us at: [email protected]

When do you reset my data plan?

5G Unlimited (KDDI): No daily data reset — effectively unlimited for normal-to-heavy travel under Fair Usage Policy. 4G Unlimited (NTT DOCOMO): Up to 3GB/day at high speed; after 3GB, speed drops to 256 kbps until your allowance refreshes at midnight Japan time (00:00 JST). Fixed Data plans: No daily reset — fixed total data for the plan period.

Why won't my eSIM work?

To start off, it's important to understand that eSIM QR codes can only be activated once. Any subsequent scans will not be successful. Make sure your data roaming is turned on. If you have it turned off, your eSIM will not work. To check the activation status of your eSIM, please go to the "My eSIM" section and look under the "Purchased" category. If it's not activated, you can attempt a manual setup. • iOS: Activation Guide • Android: Activation Guide