The pocket router was very reliable. It worked in alll locations, even when conventional cell service (from a roaming provider) was intermittent. The router did fail one day - would not boot up. The service team was very helpful, instructed me how to perform a hard reset and it resumed service as normal for the rest of my 17 day stay. The mailing envelope is especially handy - very easy to return via Japan Post. I will use Japan Wireless each visit from now on.

As a tourist, I’d recommend this to everyone visiting Japan. Internet connection is reliable, claiming and returning is hassle-free. Only suggestion I’d give is that I hope they could check the power banks that comes along with the portable wifi. The one that we had needed changing as it wasn’t charging the wifi anymore. Other than that, everything was great and it provided us hassle-free internet connection while on our stay in Tokyo.

Business Wifi worked well for our needs.

Convenient and easy to use.

Satisfied as always!

Easy set-up and immediate connection. Coverage everywhere in Japan-every island with no service interruptions.

Very good service and efficient

The pocket wifi was excellent for us while b travelling in Japan. Had no trouble using it.

We were very happy with the product. We had 24/7 wifi.
Also the service is impressive. When we arrived at our hotel the enveloppe with the wifi-box was waiting for us at the reception desk.
Just before leaving Japan it was easy to send the product back. Once we arrived in our home country we had a message in our in-box to confirm that the box was received by Japan Wireless. Excellent!

we were satisfied, ok