Aluguel Wi-Fi de bolso e cartões SIM no Japão

Our Refund Policy to Protect You

With the current coronavirus outbreak that strikes the world, Japan Wireless and all our team want to send our best thoughts and assure all of you of our support during these times of uncertainty.

Among the measures we implemented: please be assured that all our pocket Wi-Fi are carefully sanitized before being sent to our customers.

We also understand that the situation can evolve quickly, and that travel plan might be disturbed at the last minute.

    As such, we have implemented special refund measures:
  • You can request a refund at any time, even if you are already in Japan and need to return your pocket Wifi earlier than planned.
  • In addition to our current 50% discount campaign running until 30th of April, we offer to all our current customers a 15% promotion code valid until April 2021, so they can plan their next trip to Japan. It will be sent directly by email.

Our team is working around the clock to provide everyone the support they need, please note however that refunds requests are currently quite high and might take some time to process (approximately 3 weeks). However, we assure you that they will ALL be treated. We appreciate your kind understanding regarding this exceptional situation.

To get more information regarding the situation, you can check our article:

We are continuing to plan and adapt as COVID-19 spreads and evolves by the day. Our call-center will be closed during this weekend (28/29th March ), so we welcome you to contact us by email ( or via our Facebook page if you have any questions or concerns.

50% de desconto no segundo Wi-Fi de bolso