With the current coronavirus outbreak that strikes the world, Japan Wireless and all our team want to send our best thoughts and assure all of you of our support during these times of uncertainty.
Among the measures we implemented: please be assured that all our pocket Wi-Fi are carefully sanitized before being sent to our customers.
We also understand that the situation can evolve quickly, and that travel plan might be disturbed at the last minute.
Our team is working around the clock to provide everyone the support they need, but please note that refunds requests are currently quite high and might take some time to process (approximately 3 weeks). However, we assure you that they will ALL be treated. We appreciate your kind understanding regarding this exceptional situation.
To get more information regarding the situation, you can check our article:
Coupons also applies to long-term rental