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Customer's Reviews
Everything worked purfectly and all instructions were clear and easy to understand.
Thank you so much for the wonderful review! We are thrilled to hear that everything worked perfectly and that our instructions were clear and easy to follow. Providing a smooth, hassle-free experience from start to finish is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
Amazing work the whole time
Thank you so much for the fantastic review! We are thrilled to hear that our service delivered amazing performance throughout your entire trip. Ensuring seamless, high-speed, and reliable connectivity every step of the way is always our top priority. We truly appreciate your kind words and support, and we look forward to serving you again on your next visit to Japan!
Easy pickup, good instruction, easy to manage router and easy return.
Thank you so much for the great review! We are thrilled to hear that you had such a smooth experience from pickup to return, and that our instructions and device were easy to manage. Providing a hassle-free, straightforward service every step of the way is always our top priority. We truly appreciate your support and look forward to serving you again on your next trip to Japan!
We went to Japan and hesitated - should we get an eSim or Wifi Point. We got a Wifi point with Japan Wireless. Throughout our trip of 17 days we used it for navigation, streaming video etc. Connected our phones, tablets and cameras to it. Never a moment did we have slow internet or no access.
The logistics are nice as well: the pickup at Osaka airport was very well arranged, drop off in Tokyo also easy. Emails remind you to pick-up and drop off. Good service and will use this again!!
Thank you so much for taking the time to share such a detailed and glowing review! We are thrilled to hear that choosing Japan Wireless for your 17-day adventure turned out to be the right decision. It is fantastic to know that our pocket Wi-Fi handled all your devices—from phones and tablets to cameras—seamlessly without any lag or interruption, whether you were navigating or streaming!
We are also glad that our airport pickup in Osaka, drop-off in Tokyo, and email reminders made your travel logistics smooth and stress-free. Delivering fast, reliable, and convenient service is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!☺️
The whole process of ordering, hotel collection and airport return was straightforward & efficient. WiFi worked seamlessly throughout our 3 week trip on 3 separate devices. The power bank was a bonus. Gold Insurance good value also.
Thank you so much for taking the time to share such a thorough and positive review! We are delighted to hear that your 3-week trip was smooth and connected from start to finish. It is great to know that you found our hotel delivery, airport return process, and Gold Insurance option so efficient and worth it, and that our pocket Wi-Fi served all three of your devices seamlessly.
We are also glad that the complimentary power bank proved to be a helpful bonus during your daily travels! Delivering reliable, high-value, and stress-free service is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
Hiring a portable WiFi was the best decision! I highly recommend Japanese Wireless. The pickup at the airport was simple and posting it back as I left Japan meant I could use it to the last minute.
Thanks for a great product and service
Thank you so much for the wonderful review and high recommendation! We are thrilled to hear that renting our pocket Wi-Fi was the best decision for your trip, and that you enjoyed the convenience of picking it up at the airport and returning it via mail at the very last minute. Providing a seamless, reliable product alongside hassle-free service from start to finish is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!☺️
Reliable and easy to use
Thank you so much for taking the time to leave a review! We are delighted to hear that you found our pocket Wi-Fi both reliable and easy to use. Providing a straightforward, hassle-free connectivity experience throughout your trip is always our top priority. We truly appreciate your support and look forward to serving you again on your next visit to Japan!
It worked well and were happy with your service.
Thank you so much for taking the time to share your review! We are delighted to hear that everything worked well for you and that you were happy with our service. Providing smooth, reliable, and hassle-free connectivity is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next trip to Japan!
Whenever I have had a problem (which are almost always things that I have caused) their service is immediate and excellent. I wish other companies were as good.
Thank you so much for your heartwarming review and loyal support! We are truly humbled by your kind words. No matter how or why a problem arises, our top priority is always to get things sorted out for you as quickly and smoothly as possible so you can enjoy your time in Japan without stress. Knowing that our customer support made such a positive impression means the world to us. We truly appreciate your trust and look forward to welcoming you back on your next trip!😊
This little thing was the best and most important investment during my family's trip to Japan. Anywhere we were, we were all able to connect to the wifi and receive sms texts, send photos and videos, and of course, connect to the internet. Should I ever return to Japan, I will 100% be using this service again.
Thank you so much for the high praise and wonderful review! We are thrilled to hear that our pocket Wi-Fi served as a true life saver and the best investment for your family trip to Japan. It is fantastic to know that everyone was able to stay seamlessly connected—sending photos, videos, and messages without a hitch no matter where your travel took you. Delivering reliable, worry-free connectivity for families is always our top priority. We truly appreciate your trust and recommendation, and we look forward 100% to welcoming you back on your next visit to Japan!☺️
