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Customer's Reviews
Very good service and easy to use
Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed our service and found everything easy to use. Providing smooth, user-friendly, and reliable connectivity is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next trip to Japan!
It worked like a charm!
Thank you so much for taking the time to share your feedback! We are thrilled to hear that everything worked like a charm during your trip. Delivering reliable, hassle-free internet so you can travel with peace of mind is always our highest priority. We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
The wifi from Japan Wireless was so easy to pick up and so easy to use! They gave all the information we needed as well as a charger for the wifi. We used it for 3 weeks and never had any issues and then we were able to drop it off easily at the airport. I highly recommend Japan Wireless for the ease of use and the best price.
Thank you so much for the fantastic review and high recommendation! We are thrilled to hear that you enjoyed a seamless connection during your 3-week trip and that you found our complete package, which includes clear instructions and a charger, so helpful.
Making both the pickup and airport return effortless is exactly how we want our customers' journeys to start and end. We also appreciate you highlighting our competitive pricing. It was an absolute pleasure keeping you connected, and we look forward to welcoming you back on your next trip to Japan!🤗
Easy pick up and drop off. Setup super easy. Always stayed connected with good signal. 2 devices connected at all times with no issues. Would 100% use again
Thank you so much for taking the time to share your review! We are thrilled to hear that you had such a 100% smooth experience, from the quick pickup and drop-off to effortless setup and strong, reliable connectivity for both of your devices throughout your stay.
Delivering seamless service and rock-solid multi-device connection is always our highest priority. We truly appreciate your endorsement and look forward to keeping you connected on your next trip to Japan!
Ordered online, got it delivered to the hotel, product worked nicely, sent it back in the provided prepaid envelope, excellent instructions, excellent communication, excellent everything, wished all service providers do the same, it would be paradise
Thank you so much for taking the time to share such an incredible and heart-warming review! We are truly honored by your highest praise and thrilled to hear that every step of your experience—from online ordering and hotel delivery to clear instructions and effortless postal return—was absolute perfection for you.
Striving to make connectivity seamless, transparent, and completely stress-free so travelers can enjoy Japan to the fullest is our ultimate goal. Your kind words mean the absolute world to our team.
We truly appreciate your support and look forward to welcoming you back and keeping you connected on your next trip to Japan!
The wifi router worked for myself and my 2 boys. Coverage all over Tokyo. Battery lasted most of the day and was a less expensive option than using my phone plan.
Thank you so much for taking the time to share your great review! We are thrilled to hear that our pocket Wi-Fi served you and your sons so well during your trip to Tokyo, providing reliable citywide coverage and long-lasting battery power.
We are delighted that choosing Japan Wireless offered a seamless, high-performance connection while saving you money compared to international roaming! Offering affordable, stress-free connectivity for families exploring Japan is always our top priority.
We truly appreciate your support and look forward to keeping you and your family connected on your next trip!
The hotspot work perfectly! It was easy to pickup and return without any issues or concerns. This was easier and cheaper than purchasing an eSIM for each family member. No one experienced any performance or bandwidth issues. I highly recommend this and will make this my first option when I visit Japan again!
Thank you so much for taking the time to leave such a detailed review and high recommendation! We are thrilled to hear that our pocket Wi-Fi made your family trip to Japan so seamless, offering a hassle-free pickup and return process, top-notch performance, and zero bandwidth issues for everyone.
Knowing that our service provided a much easier and more cost-effective solution than individual eSIMs for your family brings us great joy. Providing affordable, high-speed, and reliable group connectivity is always our highest priority.
We truly appreciate your strong support and endorsement, and we can’t wait to be your first choice again on your next adventure to Japan!
Booked the wifi gadget for a week long trip to Japan, easy to pick up, simple to use, no issues with returns.
Thank you so much for taking the time to share your wonderful review! We are delighted to hear that our pocket Wi-Fi made your week-long trip to Japan super easy and seamless, from straightforward pickup and simple operation to hassle-free returns.
Making internet access convenient, reliable, and completely stress-free from start to finish is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next trip to Japan!
Pocket WiFi from Japan Wireless was awesome. Easy to use, easy to pick up at the airport. When we initially got it the service was slow, there were instructions on how to troubleshoot this and we just rebooted the WiFi. There weren’t any problems after we rebooted it! This was our 5th renting from Japan wireless. Will definitely rent again!
Thank you so much for your loyal support and for sharing your wonderful review! We are deeply honored to have served you for the 5th time and thrilled to hear that our airport pickup and easy-to-use pocket Wi-Fi continue to make your trips to Japan smooth and hassle-free.
We also truly appreciate your feedback regarding the initial connection issue. We are glad that our clear troubleshooting instructions and a quick reboot helped resolve it immediately, allowing you to enjoy seamless service for the rest of your trip.
Having returning guests like you means the world to our team. Thank you again for your trust and recommendation, and we look forward to keeping you connected on your next visit to Japan!
It worked great almost everywhere we went. The connection was a little iffy in Mikawa and I had to switch to the JR WiFi on a couple of trains but overall I recommend it.
Thank you so much for taking the time to share your honest review and recommendation! We are glad to hear that our pocket Wi-Fi worked great for you almost everywhere during your travels in Japan.
We also really appreciate your feedback regarding the signal in the Mikawa region and on certain train routes. Moving trains and localized terrain can occasionally affect cellular reception, and we are constantly working with network providers to improve coverage even further.
Thank you once again for your recommendation and valuable feedback—we look forward to serving you again on your next trip to Japan!
