Nothing negative to say
All was perfect

Bery good internet setvice!

reliably delivered to the hotel, long battery life, strong, fast WiFi, easy return via postbox - we were very satisfied

Pick up and drop off were very easy. No issues with using the wifi with multiple devices. Only had to reset the signal a few times and that always fixed a slow connection. Worked well all over Tokyo.

I was contemplating between getting an eSim or a Pocket WiFi, and I'm thrilled I chose the Pocket WiFi! It turned out to be the best decision. It's incredibly reliable with no drop-offs and is conveniently small, fitting perfectly in my backpack. They even provided a charging adapter compatible with Australia. The service was exceptional from start to finish, including order confirmation, delivery, and return—it was all seamless. If I ever travel to Japan again, I'll definitely choose Japan Wireless.

Efficient service and excellent connectivity. Convenience of returning the unit at the airport prior to departure.

Twice I've used japan wireless and it's been amazing each time. I did have a issue as the data provider toggled my connection as I used too much data in a day but 24hours later it was all back to normal (with a data sim card) still Highly recommend them and will use them every time I travel to japan.

Customer service is also excellent.

On our trip through Japan we were very happy to have a continuous stable connection for our internet devices. We definitely would order the same product again if we go back.

I'm a frequent user of Japan Wireless and I can also say that their service is simply great 360 degrees around. Keep up the good work.

Very satisfied with the product and service. Package was waiting for me our hotel on arrival as expected. Powerbank came in handy. Wifi coverage was excellent. Easy to drop off via the mail via the prepaid envelope. Recommended.