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The WiFi worked great, and I appreciated that it was my own personal hotspot. The only concerns I had were related to keeping it charged and using the back-up battery. Both the unit and the extra battery got very hot at times and it was cumbersome to have to wranglethe unit, the extra battery, the cord, my phone, and the portable charger for my phone all was hold trying to sightsee, read signs, and take photos. Delivery at my hotel and mailing it back worked seamlessly.
Thank you for sharing your detailed feedback with us. We are very glad to hear that the Wi-Fi performance was great, that you enjoyed having your own personal hotspot, and that our hotel delivery and return process worked seamlessly for you.
However, we sincerely apologize for the discomfort caused by the devices getting hot, as well as the hassle of managing so many items while trying to sightsee. Juggling a Wi-Fi unit, backup batteries, phones, and cables can definitely take away from the joy of exploring, and we fully understand how cumbersome that must have been. We take device safety very seriously and will look into the heating issue with our technical team to ensure our equipment remains reliable and comfortable to use.
For your next trip, if you prefer to travel lighter without any extra devices or cords, we highly recommend trying our eSIM service, which installs directly onto your phone and eliminates the need for extra gear. Thank you again for your valuable insights, and we hope to provide you with a much more comfortable experience on your next visit to Japan!
Easy to order. Wifi played very well on our two weeks journy from Osaka to Kagoshima and back.
Thank you so much for taking the time to share your review! We are delighted to hear that you had an easy ordering experience and that our Wi-Fi served you so well during your two-week journey from Osaka to Kagoshima and back.
Providing reliable, high-speed coverage across long distances and regional routes so you can stay seamlessly connected throughout your travels in Japan is always our top priority.
We truly appreciate your support and look forward to keeping you connected on your next adventure!
Excellent product, easy process. Next time same thing.
Thank you so much for taking the time to leave such a fantastic review! We are thrilled to hear that you enjoyed our product and found the entire process so smooth and easy.
Hearing that you plan to choose us again for your next trip is the highest compliment we could receive. Delivering reliable connectivity and a seamless, worry-free experience every single time is always our top priority.
We truly appreciate your support and can’t wait to welcome you back on your next visit to Japan!
Always there were good signals
Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed good signal strength and stayed seamlessly connected throughout your trip.
Providing strong, reliable coverage everywhere you go in Japan so you can travel with complete peace of mind is always our top priority. We truly appreciate your support and look forward to keeping you connected on your next journey!
Very efficient and polite staff. I had to have the wifi redirected from the airport to a post office near to where I was staying. This they did without any issues. No problem at all with the wifi while I was out visiting places. It was very easy to use and lasted all day. I didn't need to use the power bank once. I would highly recommend this business and would not think twice about using them again.
Thank you so much for taking the time to share your wonderful review! We are deeply honored to receive your high recommendation.
We are so glad that our customer support team could seamlessly accommodate your last-minute delivery redirection to a nearby post office. Ensuring flexible service, reliable all-day battery life, and smooth connectivity while you explore is always our top priority.
Hearing that you wouldn't think twice about using Japan Wireless again is the highest compliment we could ask for. We truly appreciate your support and look forward to serving you again on your next trip to Japan!
We requested for the pocket WiFi to he delivered to our hotel and it was delivered on time. It was very easy to set up and the connection was very strong and I didn’t have any problem with it. I had a great connection anywhere I was. When it was time to return it, the drop box was easy to locate. I’m very happy with Japan wireless. It was as wonderful as Japan and their people.
Thank you so much for taking the time to share such a heartwarming and generous review! We are deeply touched by your incredibly kind compliment comparing our service to the wonderful culture and hospitality of Japan.
We are delighted to hear that every detail of your experience—from punctual hotel delivery and effortless setup to strong coverage everywhere you went and a smooth mailbox return—met your expectations. Providing reliable connectivity and a seamless, worry-free experience for travelers in Japan is always our top priority.
Your support and kind words mean the world to our entire team. We truly appreciate you choosing Japan Wireless, and we look forward to keeping you connected on your next trip to Japan!
a very easy piece of equipment nesasery for a hassle free trip to japan came in very handy recommend it to anyone going to japan
Thank you so much for the wonderful review and for recommending our pocket Wi-Fi! We are thrilled to hear that the device was easy to use and became a necessary part of making your trip to Japan completely hassle-free. Providing a reliable and user-friendly connection to help our travelers navigate smoothly is exactly what we aim for. We truly appreciate your support and look forward to being your trusted travel partner again on your next visit!☺️
Great coverage and speed. Delivered as promised and easy return at airport.
Thank you so much for taking the time to share your review! We are delighted to hear that you had a great experience with our pocket Wi-Fi, from reliable coverage and high speeds to punctual delivery and a seamless airport return.
Ensuring prompt delivery and effortless returns so you can enjoy fast, hassle-free internet throughout your trip is always our top priority.
We truly appreciate your support and look forward to keeping you connected on your next visit to Japan!
great and easy to use
Thank you so much for taking the time to share your review! We are thrilled to hear that you had a great experience with our service and found it so easy to use.
Providing effortless setups, smooth operations, and reliable connectivity so you can enjoy a stress-free trip in Japan is always our top priority.
We truly appreciate your support and look forward to keeping you connected on your next journey!
Hello,
JPW is the best! We have no issues connecting 4G LTE. Online at all times. I’d recommend JPW. I’ll definitely use their pocket wifi when I’m back. Ease of use, pickup, and return. The only thing is a little bit pricey for what it is. Thank you.
Sincerely,
Rosulo Donida
Dear Rosulo,
Thank you so much for taking the time to share your kind review with our team! We are thrilled to hear that you had such a seamless experience with our 4G LTE connection and that our pickup, return, and overall ease of use met your expectations.
We also truly appreciate your honest feedback regarding our pricing. We continuously strive to balance competitive rates with premium, reliable network quality, unlimited data performance, and high-standard customer support. Your input is extremely valuable to us as we review our pricing and special promotional offers for returning customers.
Thank you once again for your recommendation and support. We can’t wait to welcome you back on your next visit to Japan!
Warm regards,
The Japan Wireless Team
