Reviews

they are the best internet rental company. with good customer service.

The reliable signal with high speed interest everywhere you travel in Japan.
It is better than my internet connection at home.
100% recommend

This is my 2nd year with JapanWireless and it has never failed me. The signal is always good and the internet speed has been stable all the way.

The device was fine, nothing special but fast enough to run zoom calls and netflix, and also to have multiple devices connected at the same time.
I was really impressed with the customer service - there was a problem with our device but we were provided with extremely fast assistance and were sent a new device immediately. I would definitely use the company again.

Was only planning to rent this until I got settled in Japan but it’s been wildly useful for situations where my regular Japanese phone was slow or didn’t work at all. Happily made an extension and recommend this for anyone travelling widely in Japan, especially to certain remote areas

Coming to Japan was pretty stressful from the start but I was able to have my pocket wifi shipped straight to my hotel - so convenient! I had originally got it for 3 months and I assumed that wifi would be set up in my apartment by then but that wasn't the case - a few days before I needed to send my pocket wifi I received an email asking it I wanted to extend it - Managed to extend it for the rest of the duration of my time in Japan. It was so easy and way less hassel than having to deal with wifi contracts for apartments. Is occasionally patchy when roving but I was living and travelling through very remote parts of Japan when thise happened - was the only thing I deducted a point for but otherwise it's a full 5 stars!

This product is very easy to use and has been very reliable! Download speeds are great. I am able to stream movies and do video calls seamlessly. However, upload speeds are considerably slower. Any time I have had to screen share or stream something via my laptop, the connection is often too weak or unstable to do so. Otherwise, this is product fantastic! I would highly recommend this product!

Very good device It works very well!

They responded quickly to my inquiry and the device was reliable. I've used the service twice so far, and am very satisfied.

The service is quick and reliable. Therefore I use Japan Wireless every time I visit to Japan.