How to Pick Up at New Chitose Airport

This is a guide for Japan Wireless customers on where to pick up their pocket wifi at New Chitose Airport.

For pick-up at New Chitose Airport, customers need to go to the JTB Counter inside the airport. 

If you are not sure about your arrival, you can contact our customer service team with your flight number and they will help you place your order:

Japan Wireless Pick Up at New Chitose Airport

The pick-up counter is located at the 1st floor in the Domestic Terminal.

Business Hours:
Everyday 8:00–19:00

ATTENTION! Make very sure you have time enough to go picking up there after your landing during the service hours (Opens at 8:00 / Closes at 19:00).


Japan Wireless Pick Up New Chitose Airport

*Please kindly place your order 3 days before your arrival date, by 16:00 JST. Also, it’s critical that you use the exact same that in your passport when making the booking.

**For all inquiries/requests regarding your order, please call or email Japan Wireless customer services: +81-3-6264-3639 /

Haven’t you booked it yet? Do it Now!

Why Should I Choose our Pocket Wifi?

We have been providing Pocket Wifi to visitors in Japan for over 10 years, and we have a 97% satisfaction from our customers!

Our pocket wifi offers unlimited date usage with a fast speed 4G internet, covering a wide area in Japan. All of these with the  price guarantee. In addition, we have a friendly and speedy English-speaker customer support. 

You can get an extra mobile battery for free with a Pocket WiFi unit and are never charged for cancellation fee if you want to cancel for any reasons.